Hayley Duncan
Egg Harbor
Summary
Dynamic bartender with a proven track record at JD Pub and Grille, excelling in customer service and team collaboration. Skilled in conflict resolution and employee training, I consistently enhanced guest experiences while maintaining compliance with age regulations. My strong multitasking abilities ensured smooth operations during peak hours. Motivated, service-oriented Bartender with several years of high-volume restaurant experience. Extensive wine, beer, and cocktail knowledge. Creative with developing new mixology recipes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
JD Pub and Grille
Galloway
02.2023 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Developed good working relationships with fellow employees through effective communication.
Server/Bartender
Back Bay Ale House
Atlantic City
06.2020 - 08.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted in training new servers.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Science - Health Science
Stockton University
Absecon, NJ05-2024
Skills
- Time management
- Customer service
- Team collaboration
- Employee training
- Communication skills
- Conflict resolution
- Identification verification
- Strong multitasking
Certification
- TIPS certified
References
References available upon request.
Timeline
Bartender
JD Pub and Grille
02.2023 - Current
Server/Bartender
Back Bay Ale House
06.2020 - 08.2024
Bachelor of Science - Health Science
Stockton University
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