Hi, I’m
Hayley Farr
Tampa,FL
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling businesses. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and customer service.
Overview
11
years of professional experience
Work History
100% ChiropracticLutz, FL
Office Manager / Chiropractic Assistant
06.2023 - Current
Job overview
- Worked collaboratively with physicians to develop and execute treatment plans tailored to each individual's needs.
- Recruited and trained new employees to meet job requirements.
- Handled general office duties to support administrative staff during peak hours.
- Maintained accurate records of patient visits, billing information, and medical histories.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Responsible for interviewing, hiring, training, and supervising front desk personnel.
- Ensured compliance with HIPAA regulations by training staff on properly handling confidential information.
- Monitored accounts receivable and payable status, generating invoices when necessary.
- Processed patient payments and handled billing inquiries.
- Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Managed inventory of office and treatment supplies, ensuring adequate stock.
- Explained treatment procedures and physicians' instructions.
- Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing.
- Assisted in the development and implementation of office policies and procedures.
- Performed patient intake procedures, including health history documentation.
- Operated therapeutic equipment under chiropractor supervision.
New Identities Hair StudiosTampa, USA
Front Desk Receptionist
05.2021 - 10.2021
Job overview
- Facilitated a smooth schedule by sending out reminder notifications for appointments, and balancing salon schedules to avoid overbooking.
- Complete all tasks promptly, and with minimal oversight.
- Helped guests feel welcome and relaxed, offering immediate, positive support for all needs.
- Serve guests' needs at a busy salon facility, including scheduling and confirming all appointments.
- Manage salon opening and closing tasks, keeping the facility presentable, and the team ready for expected workloads.
- Kept all areas clean, organized, and in line with the company's professional standards.
- Assisted with tasks and work duties during slow periods to maintain team productivity.
- Assist customers with sales and service needs.
Boxlunch, Hot Topic, IncThousand Oaks, USA
Sales Associate
07.2018 - 11.2018
Job overview
- Point of sale knowledge
- Greet customers and ascertained what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.esires
- Compute sales prices, total purchases and receive and process cash or credit payments
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Exchange merchandise for customers and accept returns
- Accomplished multiple tasks in a fast-paced environment
- Worked independently but within a team environment
The Walt Disney World Parks & ResortsOrlando, USA
Cast Member
04.2014 - 10.2016
Job overview
- Responsible for the preparation of costumes for all roles and characters at Magic Kingdom Park as well as sorting through, cleaning, taking inventory, and sending for repairs of thousands of costumes as an Entertainment and Operations Costumer
- Interacting with guests, engaging them in games, and assisting with any questions; as well as setting up the ropes along parade routes and ensuring guest safety as part of Parade Audience Control
- Brought beloved Disney characters to life with impassioned performances while working in a fast-paced, guest-focused environment
Education
American Public University System, Charles Town, WV
Bachelor of Arts from European History
08.2020
University Overview
- Member of National Historical Honors Society
- Member of Saber & Scroll Historical Society
- Member of Active Minds - American Public University Chapter
Polk State College, Winter Haven, FL
Associate of Arts
06.2015
Skills
- Complex problem solving
- Service-oriented
- Cash handling
- Telephone etiquette
- Office Administration
- Patient relations
- Electronic health records handling
- Appointment scheduling
- Insurance verification
- Scheduling coordination
- Employee training
- Medical front desk management
- Cold Laser Therapy
References
References available upon request.
Timeline
Office Manager / Chiropractic Assistant
100% Chiropractic
06.2023 - Current
Front Desk Receptionist
New Identities Hair Studios
05.2021 - 10.2021
Sales Associate
Boxlunch, Hot Topic, Inc
07.2018 - 11.2018
Cast Member
The Walt Disney World Parks & Resorts
04.2014 - 10.2016
American Public University System
Bachelor of Arts from European History
Polk State College
Associate of Arts
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