Results-driven professional with over 10 years of experience in banking, specializing in commercial loan operations and administrative support. Skilled in managing end-to-end loan servicing, data integrity, and system navigation across platforms including ACBS, AFS, and Salesforce. Known for exceptional attention to detail, organizational strength, and the ability to juggle competing priorities in high-pressure environments. In addition to deep operational expertise, brings a strong foundation in administrative functions such as document management, scheduling, reporting, and internal communications. Ready to contribute efficiency, precision, and reliability to a forward-thinking team.
Hi, I’m
Hayley Ford
Creedmoor,NC
Summary
Overview
10
years of professional experience
Work History
Flagstar Bank
Senior Commercial Loan Operations Associate, Fund/Syndication Servicing
04.2024 - Current
Job overview
- Resolved 93% of out-of-balance issues in a $56M GL cleanup project across a 10-person team
- Lead monthly GL audits, ensuring accurate loan postings and balanced accounts
- Collaborate directly with borrowers to address inquiries, provide transaction histories, loan statements, and issue resolution
- Process complex transactions for participated and syndicated deals (disbursements, paydowns, interest payments)
- Create and send monthly/quarterly repricing notices
- Partner with outside banks on syndicated deals to maintain relationships and streamline servicing
- Daily use of ACBS and AFS Vision
Signature Bank
Senior Commercial Loan Operations Associate & Assistant Team Lead
08.2020 - 04.2024
Job overview
- Acted as Team Lead during management absences, overseeing daily operations and acting as primary escalation contact for a 6-person team
- Lead servicer for foreign currency syndicated deals, coordinating closely with international partners
- Boarded new deals and amendments; reconciled out-of-balance loans
- Created repricing notices; managed inquiries from borrowers and external banks
- Assisted Team Lead with projects, improving operational efficiency and team support
Credit Suisse
Loan Servicing Deal Administrator, COO Division
03.2020 - 08.2020
Job overview
- Managed email inboxes and monitored deal activity for compliance and servicing timelines
- Tracked compliance documentation and uploaded to data sites; maintained internal tracking reports
- Calculated monthly interest, processed trades, and sent notices/payments to all deal lenders
- Resolved accrual variances and researched trading discrepancies
- Produced monthly/quarterly repricing notices and reporting
Square 1 Bank / Pacific Western Bank
Senior Commercial Loan Servicer – Team Lead
04.2017 - 02.2020
Job overview
- Oversaw a team of two loan servicers; onboarded and trained new hires
- Lead post-closing processor for participated and syndicated loans
- Reviewed loan documentation and boarded loans, credit cards, letters of credit, and ACHs
- Assisted in daily and annual audits and coordinated cross-department training initiatives
- Administrative duties as needed - order lunch for team, schedule meetings, pick up mail, create procedures, etc.
Square 1 Bank / Pacific Western Bank
Commercial Loan Servicer
06.2015 - 04.2017
Job overview
- Processed daily loan transactions and supported system updates and upgrades
- Researched and resolved customer loan issues
- Built and processed letter of credit fees; maintained loan servicing documentation and procedures
Education
Durham Technical Community CollegeDurham, NC
Some College (No Degree) from Paralegal Technology
University Overview
Meredith Women’s CollegeRaleigh, NC
from Business Administration
University Overview
Durham School of The ArtsDurham
High School Diploma
05.2005
University Overview
Skills
- Clear Communicator
- Meticulous attention to detail
- Problem identification and resolution
- Strategic prioritization of tasks
- Proficient in ACBS and AFS Loan Systems
- Administrative support
- Team support
- Customer service
- Procedure development
- Collaborative partnership development
Timeline
Senior Commercial Loan Operations Associate, Fund/Syndication Servicing
Flagstar Bank
04.2024 - Current
Senior Commercial Loan Operations Associate & Assistant Team Lead
Signature Bank
08.2020 - 04.2024
Loan Servicing Deal Administrator, COO Division
Credit Suisse
03.2020 - 08.2020
Senior Commercial Loan Servicer – Team Lead
Square 1 Bank / Pacific Western Bank
04.2017 - 02.2020
Commercial Loan Servicer
Square 1 Bank / Pacific Western Bank
06.2015 - 04.2017
Durham Technical Community College
Some College (No Degree) from Paralegal Technology
Meredith Women’s College
from Business Administration
Durham School of The Arts
High School Diploma
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