Hayley Furrow
Omaha,NE
Summary
A dedicated team player with strong time management skills, fostering a welcoming atmosphere that encourages repeat business.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Omaha, NE
12.2024 - 08.2025
- Prepared and served high-quality beverages, ensuring customer satisfaction and repeat business.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Operated espresso machines and brewing equipment efficiently for optimal beverage quality.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Trained new baristas on beverage preparation techniques and company protocols.
- Assisted in managing inventory levels, ensuring timely restocking of supplies.
- Collaborated with team members to enhance workflow during peak hours, improving efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Guest Service Representative
Nothing Bundt Cakes
Omaha, NE
05.2023 - 11.2024
- Assisted customers with product inquiries, providing exceptional service.
- Maintained accurate cash drawer, ensuring proper balance at shift end.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled returns and exchanges, resolving issues to customer satisfaction.
- Collaborated with team members to ensure smooth store operations.
- Monitored inventory levels, reporting discrepancies to management promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor in Human Biology - Human Biology
South Dakota State University
Brookings, SD05-2029
High School Diploma -
Millard North High School
Omaha, NE05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Adaptive and creative
- Customer service
- Work ethic and integrity
- Patience and empathy
- Customer assistance
Timeline
Barista
Starbucks
12.2024 - 08.2025
Guest Service Representative
Nothing Bundt Cakes
05.2023 - 11.2024
Bachelor in Human Biology - Human Biology
South Dakota State University
High School Diploma -
Millard North High School