Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager
Hayley Gaines

Hayley Gaines

Virginia Beach,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Customer Lead

Food Lion
VIRGINIA BEACH, VA - Virginia
10.2021 - Current
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Planned schedules and workflows based on expected customer demands.
  • Responded to customer calls and emails to answer questions about products and services.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

High School Diploma -

Princess Anne High School
Virginia Beach, VA
01.2020 - Current

CMAA Certified - Medical Systems Administration

Technical And Career Education Center
Virginia Beach, VA
09.2022 - Current

Skills

Sales expertise

undefined

Certification

CPR

Timeline

CMAA Certified - Medical Systems Administration

Technical And Career Education Center
09.2022 - Current

Customer Lead

Food Lion
10.2021 - Current

CPR

06-2021

High School Diploma -

Princess Anne High School
01.2020 - Current
Hayley Gaines