Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Hudock

Raritan,NJ

Summary

Dynamic professional with a proven track record at Carvana, enhancing customer registration accuracy and satisfaction. Excelled in training and leading teams, showcasing exceptional problem-solving and interpersonal communication skills. Achieved consistent exceedance of performance metrics through meticulous attention to detail and robust organizational abilities.

Overview

6
6
years of professional experience

Work History

Title & Registration Specialist

Carvana
10.2024 - Current
  • Assisting in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
  • Enhanced customers registration accuracy by diligently reviewing and verifying information on registration forms.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Sending out license plates to customers once registration is completed.
  • Using DealerTrack/ORLS system to complete registration

Customer Service Advocate

Carvana
12.2021 - 10.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.

Team Lead/Van Leader

ADESA
03.2019 - 12.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Education

High School Diploma -

Jim Thorpe High School
Jim Thorpe, PA

Skills

  • Accuracy and precision
  • Problem-solving
  • Verbal and written communication
  • Office organization
  • Registration data intake
  • Client relationships
  • Follow-up skills
  • Documentation and reporting
  • Interpersonal and written communication
  • Experience with software
  • Monthly reporting
  • File maintenance
  • Records management
  • Records maintenance
  • Client rapport
  • Database administration
  • Registration management
  • Record preparation
  • Pre-registration documentation
  • Maintaining documents and records
  • Goal orientation
  • Multitasking and prioritization
  • Registration documents
  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Team building
  • Task prioritization
  • Self motivation

Timeline

Title & Registration Specialist

Carvana
10.2024 - Current

Customer Service Advocate

Carvana
12.2021 - 10.2024

Team Lead/Van Leader

ADESA
03.2019 - 12.2021

High School Diploma -

Jim Thorpe High School

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Hayley Hudock