Hayley Irizarry
Wailuku,Maui
Summary
Results-driven professional with extensive experience in customer service and team leadership. Enhanced operational efficiency and nurtured client relationships, driving sales and communication initiatives. Committed to achieving organizational objectives through effective collaboration and resilience.
Overview
7
7
years of professional experience
Work History
Spa Coordinator
The Grand Wailea Resort Hotel & Spa
Wailea, Hawaii
12.2025 - Current
- Coordinated daily schedules for therapists and aestheticians to optimize client service and enhance workflow.
- Trained new staff on spa procedures, policies, and customer service standards to ensure consistent service quality.
- Streamlined communication flow by managing phone inquiries, routing calls, and organizing incoming and outgoing mail.
- Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
- Oversaw facilities, maintaining operational efficiency and safety standards.
- Conducted regular inventory checks to prevent stock shortages.
SERVER
Maui Brewing Co.
Lahaina, Maui
02.2025 - 11.2025
- Delivered exceptional customer service in a fast-paced dining environment, ensuring guest satisfaction and repeat business
- Utilized strong knowledge of menu items and preparation methods to provide accurate recommendations and enhance guest satisfaction.
- Collaborated with team members and management to ensure seamless service flow during peak hours, enhancing guest experience.
- Executed opening and closing tasks, including setting up and cleaning workstations, to maintain a welcoming environment.
SERVER/BARTENDER
Lima
Paia, Maui
02.2024 - 11.2024
- Leveraged knowledge of menu items, ingredients, and specials to provide personalized recommendations that increased customer engagement.
- Took food and beverage orders, communicated with kitchen staff, ensured timely delivery of meals to enhance guest satisfaction.
- Processed cash, credit, and POS transactions accurately and efficiently, contributing to smooth operation of service.
FRONT DESK/KEYHOLDER
Goofyfoot Surf School
Lahaina, Maui
02.2022 - 08.2023
- Welcomed guests and engaged in friendly conversations during check-in process to enhance visitor experience
- Clarified check-in policies and procedures to ensure visitors understood processes and enhanced service delivery
- Received incoming calls and scheduled surf lessons, canoe tours, and paddle lessons to facilitate customer bookings
- Prepare daily shift reports and balanced cash register
MANAGER
Choice Health
Lahaina, Maui
02.2022 - 11.2022
- Managed teams to meet productivity targets and support achievement of organizational goals.
- Fostered positive work environment, motivating employees to excel and contribute to team success.
- Analyzed sales data to inform strategies for profitability and optimize inventory management.
- Recognized for exceptional problem-solving skills in high-pressure situations, ensuring customer satisfaction and loyalty.
RECEPTIONIST
ReceptionHQ
01.2020 - 01.2022
- Scheduled appointments and managed calendars to ensure smooth workflow in busy office environment.
- Communicated effectively with diverse groups and maintained professionalism in all interactions.
- Performed data entry tasks and maintained accurate records in compliance with company policies.
- Adept at utilizing various office software and tools to streamline administrative processes and improve efficiency.
SALES
Mountainside Fitness
03.2019 - 01.2021
- Built and maintained strong client relationships through effective communication and personalized service, enhancing client satisfaction and loyalty.
- Collaborated with team to exceed sales goals, actively contributing to overall business success and fostering a results-driven environment.
- Committed to continuous learning and adapting to industry trends, ensuring alignment with market demands and improved sales strategies.
Education
Maui Real Estate School -
01-2024
HIGH SCHOOL -
05-2018
Certification - Holistic Health And Nutrition Coach
AFPA
04-2026
Skills
- Customer service excellence
- Sales expertise
- Effective communication
- Conflict resolution
- Technical proficiency
- Team leadership
- Pressure professionalism
- Goal orientation
- Resilience and persistence
- Empathy and patience
Hobbies and Interests
Health & Fitness
Timeline
Spa Coordinator
The Grand Wailea Resort Hotel & Spa
12.2025 - Current
SERVER
Maui Brewing Co.
02.2025 - 11.2025
SERVER/BARTENDER
Lima
02.2024 - 11.2024
FRONT DESK/KEYHOLDER
Goofyfoot Surf School
02.2022 - 08.2023
MANAGER
Choice Health
02.2022 - 11.2022
RECEPTIONIST
ReceptionHQ
01.2020 - 01.2022
SALES
Mountainside Fitness
03.2019 - 01.2021
Maui Real Estate School -
HIGH SCHOOL -
Certification - Holistic Health And Nutrition Coach
AFPA