Hayley Krantz
Greenbrier,TN
Summary
Friendly Bartender Knows to Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender and Event Lead
Chiefs On Broadway
Nashville
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Miranda Lamberts Casa Rosa
Nashville, TN
03.2022 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Brand Ambassador
Big Machine Vodka
Nashville, TN
09.2022 - 08.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Communicated product information with confidence and educated consumers about company.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Bartender/ Event Lead
Ole Red
Nashville, TN
03.2021 - 04.2024
- Delivered exceptional customer service pre-, during-, and post-event, addressing any concerns promptly.
- Created detailed timelines and budgets for events to meet all deadlines.
- Utilized social media to promote events and increase attendance.
- Monitored and controlled event expenditures to meet budgets.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Bartender
Tequila Cowboy
Nashville, TN
03.2018 - 06.2020
- Coordinated schedules and timelines for events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Brainstormed and implemented creative event concepts and themes.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High school or equivalent in Medical Billing and Coding -
Nashville College of Medical Careers
Goodlettsville, TN01.2016
High School Diploma -
Beech High School
Hendersonville, TN05.2011
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Team player attitude
- Outgoing Personality
- Engaging personality
- Hospitality service expertise
- Professional Appearance
- Suggestive Selling
- Alcohol awareness
- New Hire Training
- Beverage Preparation
Certification
- First Aid Certification, 01/01/19, 03/01/25
- BLS Certification, 01/01/19, 03/01/25
- ACLS Certification
Timeline
Bartender and Event Lead
Chiefs On Broadway
04.2024 - Current
Brand Ambassador
Big Machine Vodka
09.2022 - 08.2024
Bartender
Miranda Lamberts Casa Rosa
03.2022 - Current
Bartender/ Event Lead
Ole Red
03.2021 - 04.2024
Bartender
Tequila Cowboy
03.2018 - 06.2020
High school or equivalent in Medical Billing and Coding -
Nashville College of Medical Careers
High School Diploma -
Beech High School