Hayley Leutzinger
Phoenix,AZ
Summary
- Qualified Advanced Technical Support Specialist with 9 years of customer service experience, 4 of which for Booker Support. 3 years of customer service experience, 4 of which for Booker Support. 3 years of prior supervisory experience. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve issues. Skilled in teaching new concepts and best practice strategies. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Overview
7
7
years of professional experience
Work History
Advanced Technical Support Specialist III
Mindbody
06.2023 - Current
- Mentor/train new hires - provide feedback in realtime on a daily basis
- Create internal and external documentation
- Participate in special projects regarding regulatory requirements
- Act as a liaison between the product team and the businesses we serve.
Assistant Planner
Your Jubilee Weddings & Events
01.2017 - Current
- Mentor interns - provide tips and suggestions during events, to be applied in realtime
- Rely on the timeline to remain organized throughout the event - reassess as time constraints change
- Consistently utilize problem solving skills as unexpected issues arise
- Assist with miscellaneous tasks on event days (setup, photos, toasts, etc.)
Lead Technical Support Specialist
Mindbody
07.2022 - 06.2023
- Assist with creating bugs for engineering to address
- Lead new hire trainings - provide feedback in real time on a daily basis
- Take on higher level customer escalations related to system issues
- Participate in administrative projects.
Senior Technical Support Specialist
Mindbody
01.2022 - 07.2022
- Assist customers with more difficult technical issues via phone
- Help determine whether issues are by design or need engineering intervention
- Hone de-escalation skills.
Technical Support Specialist
Mindbody
12.2019 - 12.2021
- Offered friendly assistance to customers regarding technical software questions via phone
- Assisted fellow new hires with questions or system issues.
Shift Supervisor
Starbucks
10.2016 - 12.2019
- Handcrafted products in a quick manner while having friendly interactions with customers
- Assisted with managing a team of 15-20 baristas
- Performed daily bookkeeping responsibilities including tip distribution
- Awarded Partner of the Quarter (4th Quarter, 2015)
Education
Bachelor of Science - Marketing And Management
W. P. Carey School of Business - Arizona State University
Tempe, AZ01.2017
Skills
- Customer Service
- Leadership
- Microsoft Office
- Attention to Detail
- Analytical Thinking
- Organizational Skills
- Supervisory Skills
- Training and mentoring
Timeline
Advanced Technical Support Specialist III
Mindbody
06.2023 - Current
Lead Technical Support Specialist
Mindbody
07.2022 - 06.2023
Senior Technical Support Specialist
Mindbody
01.2022 - 07.2022
Technical Support Specialist
Mindbody
12.2019 - 12.2021
Assistant Planner
Your Jubilee Weddings & Events
01.2017 - Current
Shift Supervisor
Starbucks
10.2016 - 12.2019
Bachelor of Science - Marketing And Management
W. P. Carey School of Business - Arizona State University
Similar Profiles
Cameron WisdomCameron Wisdom
Strategic Account Manager at MindbodyStrategic Account Manager at Mindbody
Matang SurtiMatang Surti
Lead Application Developer at MindbodyLead Application Developer at Mindbody
Hakim SerunjogiHakim Serunjogi
SMB Sales Specialist at MINDBODYSMB Sales Specialist at MINDBODY
JOANNA GEORGEJOANNA GEORGE
Senior Customer Success Manager at MindbodySenior Customer Success Manager at Mindbody
Heather McEntireHeather McEntire
Director of Customer Engagement Strategy at Wrap TechnologiesDirector of Customer Engagement Strategy at Wrap Technologies