Summary
Overview
Work History
Education
Skills
Timeline
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Frank Prosutte

Hammond,LA

Summary

Dynamic Technical Support Specialist and IHX Manager. Excelled in enhancing operational efficiency and customer satisfaction through expert problem-solving and superior customer service. Skilled in cross-functional teamwork and leadership, adept at multitasking and relationship building, ensuring top-notch service delivery and team productivity.

Overview

11
11
years of professional experience

Work History

Technical Support Specialist III

Paylocity
05.2018 - Current
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
  • Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
  • Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.

IHX Manager

AT&T
11.2013 - 05.2018
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Bachelor of Business Administration -

Penn Foster State University
Scottsdale, AZ
05-2027

Skills

  • Team leadership
  • Customer service
  • Verbal and written communication
  • Complex Problem-solving
  • Goal setting
  • Relationship building
  • Cross-functional teamwork
  • Adaptability and flexibility
  • Multitasking
  • Time management

Timeline

Technical Support Specialist III

Paylocity
05.2018 - Current

IHX Manager

AT&T
11.2013 - 05.2018

Bachelor of Business Administration -

Penn Foster State University

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Frank Prosutte