Hayley Lock
Salley,United States
Summary
Proven leader and skilled veterinary assistant with a track record of enhancing patient care at Southern Equine Service from diagnostic imaging and client communication, I've significantly improved service delivery and operational efficiency. Demonstrated ability to multitask and maintain attention to detail, ensuring high-quality outcomes and increased customer satisfaction. Dedicated candidate with extensive experience providing support to animals. Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strives in high stress, fast paced situations. Im a very hard worker and always willing to learn new things
Overview
6
6
years of professional experience
Work History
Pool Technician
Creative Stone Pools
10.2023 - 06.2024
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Maintained safe swimming environments through thorough inspections of pool facilities and equipment.
- Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
- Performed seasonal opening and closing procedures for outdoor pools to ensure optimal functionality throughout the year.
- Increased customer referrals due to consistently delivering outstanding service that exceeded client expectations.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Worked with diverse types of weather and ground conditions.
Veterinary Assistant
Southern Equine Service
02.2023 - 11.2023
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Maintained clean and safe animal living areas.
Shift Leader
Jersey Mike's Subs
06.2020 - 02.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barn Hand
Starlight Farms
04.2018 - 06.2019
- Increased overall barn efficiency by implementing effective cleaning and maintenance routines.
- Enhanced animal well-being through attentive care, proper feeding, and regular health checks.
- Contributed to a safe working environment by promptly addressing hazards and maintaining clean workspaces.
- Streamlined daily operations with diligent record-keeping of animal health, feed inventory, and equipment maintenance logs.
Education
Career Diploma - Veterinarian Assisting
Penn Foster Career School
Scranton, PA12.2025
High School Diploma -
Aiken High School
Aiken, SC06.2022
Skills
- Medication Administration
- Diagnostic Imaging
- Client Communication
- Customer Billing
- Veterinarian Assistance
- Attention to Detail
- Supply Ordering and Restocking
- Routine Examinations
- Motivational Leadership
- Multitasking
- Reliability
Riding horses, Singing, Spending time with family and friends
Ive been riding since i was five year old and haven't stopped since! I have one horse currently and his name is Encore and his barn name is Ford, hes a almost 11 year old TWH. I enjoy trail rides, barrel racing, and I used to jump with some friends for fun! I also enjoy singing as well at a young age i was diagnosed with anxiety disorder and singing has always been my escape. I went to singing school when i was younger and learned alot when it come to singing such as voice control, diaphragm exercises, posture, and breathing. Theres so much more but im not going to ramble on. I grew up a very family oriented person so i very much enjoy spending quality time with family and friends! But theres just a little bit about me!
Timeline
Pool Technician
Creative Stone Pools
10.2023 - 06.2024
Veterinary Assistant
Southern Equine Service
02.2023 - 11.2023
Shift Leader
Jersey Mike's Subs
06.2020 - 02.2023
Barn Hand
Starlight Farms
04.2018 - 06.2019
Career Diploma - Veterinarian Assisting
Penn Foster Career School
High School Diploma -
Aiken High School
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