Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Hayley Matthews

Summary


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Doctor's Office Extern

Wright Care Clinic
05.2025 - 08.2025
  • Managed patient scheduling and appointment confirmations to enhance office workflow efficiency.
  • Provided administrative support by maintaining accurate patient records and updating medical histories.
  • Assisted in processing insurance claims, ensuring timely submissions and follow-ups for reimbursement.
  • Coordinated communication between patients and healthcare providers, addressing inquiries and concerns promptly.
  • Trained new staff on office procedures, enhancing team productivity and service quality.

Team Member

Monster Mini Golf
04.2023 - 08.2025
  • Provided customer service and was involved in training 2 new team members each month
  • Assisted in food preparation and service
  • Provided exceptional customer service, enhancing guest experiences and promoting a welcoming environment.
  • Operated mini golf equipment and managed arcade systems, ensuring smooth gameplay and maintenance.
  • Upon working in this position I received Employee of the Month upon my 3rd month working.

Intern/Camp Counselor

Memphis Music Initiative
05.2024 - 07.2024
  • Mentored campers individually, offering support with personal development and skill enhancement
  • Lead workshops and creative sessions, encouraging self-expression and teamwork among campers
  • Facilitated and supervised daily activities for campers, ensuring a safe supportive environment
  • Collaborated with other creatives to complete a video representation of the work done

Intern

Memphis-Shelby County Schools
11.2022 - 05.2023
  • Engaged with children in play-based activities to encourage speech and language development
  • Helped create and prepare instructional materials for therapy sessions
  • Developed an organizational system that enhanced efficiency and accessibility

Intern

Memphis-Shelby County Schools
05.2022 - 08.2022
  • Assisted in planning educational activities for early childhood development
  • Helped organize and facilitated within the office
  • Managed phone communication and directed calls as needed

Education

High School Diploma -

White Station High School
Memphis, TN
05-2025

No Degree - Social Work

Tennessee State University
Nashville, TN
05-2029

Skills

  • Childcare
  • Classroom Experience
  • English
  • Computer Literacy
  • Microsoft Powerpoint
  • Customer service
  • Leadership
  • Cash Handling
  • Telephone Skills
  • Problem Resolution
  • HIPAA regulations

Certification

OSHA Safety Training

Awards

  • Woodwind Captain of the White Station High School Band (2024-2025)
  • Section Leader of the White Station HIgh School Band (2023-2024)
  • Secretary of the White Station High School Band (2022-2023)
  • Placement in All West Band (2022-2025)
  • Member of the National Honor Society
  • Member of the National Chemistry Honor Society


Timeline

Doctor's Office Extern

Wright Care Clinic
05.2025 - 08.2025

Intern/Camp Counselor

Memphis Music Initiative
05.2024 - 07.2024

Team Member

Monster Mini Golf
04.2023 - 08.2025

Intern

Memphis-Shelby County Schools
11.2022 - 05.2023

Intern

Memphis-Shelby County Schools
05.2022 - 08.2022

High School Diploma -

White Station High School

No Degree - Social Work

Tennessee State University

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