Hayley Mejia

• Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
• Provided developmentally appropriate activities for children.
• Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
• Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Adapted caregiving approaches based on individual needs of each child to provide personalized support.

• Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
• Increased repeat business through exceptional customer service and attention to individual preferences and dietary needs.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise, patiently assisting them as they memorized and learned how to create new beverages,
• Prepared specialty drinks such as cappuccinos, lattes and mochas, as well as special seasonal drinks.
• Controlled line and crowd with quick, efficient service.
• Helped management keep adequate supply on hand by notifying of shortages.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

• Prepared lattes, cappuccinos, cortados, machiattos, london fogs, ,matchas, and learned to create latte art.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Serve guest who dine in, displaying hospitality and remaining attentive.
• Replenished bakery items in display cases.

• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.

Marketing Team

• Worked closely with the Marketing directer, Fran Shuler, to increase sales.
  Collaborated with team members to quickly fill large orders and serve large parties.

Trainer

• Mentored new employees both front of house and back house, fostering a supportive environment conducive to growth and development.
• Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.

.