Hayley Ortiz
Rio Rancho,NM
Summary
Enthusiastic college student with experience in leadership roles, research projects, and community involvement. Strong skills in communication, project management, and teamwork developed through academic and work experience . Demonstrated ability to handle multiple tasks simultaneously and meet deadlines effectively. Made noteworthy contributions to class projects and work related projects, showcasing problem-solving abilities and initiative.
Overview
6
6
years of professional experience
Work History
Childcare Instructor
Rio Grande Educational Collaborative
Albuquerque, NM
01.2022 - Current
- Developed lesson plans that included games, songs, stories and art projects to teach life skills and academic concepts.
- Monitored children's safety at all times and responded immediately to any issues or concerns.
- Supervised daily activities such as playtime, meals, naps, free time and outdoor activities.
- Encouraged positive social interaction among children by organizing group activities.
- Maintained a clean and organized classroom environment throughout the day.
- Ensured compliance with all state regulations related to childcare operations.
Receptionist
Perfection Honda
Albuquerque, NM
05.2023 - 10.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
Assistant Store Manager
Fanzz
Albuquerque, NM
11.2020 - 04.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
Sales Associate
Vans Off The Wall
Albuquerque, NM
10.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
Sales Associate
Journeys Kidz
Albuquerque, NM
03.2019 - 09.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Restaurant Hostess
BJ's Restaurant & Brewhouse
Albuquerque, NM
01.2019 - 03.2019
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Education
Associate of Arts - Criminology
Central New Mexico Community College
Albuquerque, NM12-2024
Associate of Arts - Liberal Arts
Central New Mexico Community College
Albuquerque, NM12-2024
Certification - General Studies
Central New Mexico Community College
Albuquerque, NM12-2024
Certification - Health And Wellness
Central New Mexico Community College
Albuquerque, NM12-2024
Certification - Nursing Assistant
Central New Mexico Community College
Albuquerque, NM08-2021
High School Diploma -
Cibola High School
Albuquerque, NM05-2018
Skills
- CPR training
- Creative lesson planning
- Compliance procedures
- Multitasking
- Professionalism
- Reliability
- Problem-solving aptitude
- Team building
- Adaptability
- Detail Oriented
- Legible report writing
- Time management abilities
- Communication Skills
- Computer Skills
References
References available upon request.
Timeline
Receptionist
Perfection Honda
05.2023 - 10.2024
Childcare Instructor
Rio Grande Educational Collaborative
01.2022 - Current
Assistant Store Manager
Fanzz
11.2020 - 04.2022
Sales Associate
Vans Off The Wall
10.2019 - 12.2019
Sales Associate
Journeys Kidz
03.2019 - 09.2019
Restaurant Hostess
BJ's Restaurant & Brewhouse
01.2019 - 03.2019
Associate of Arts - Criminology
Central New Mexico Community College
Associate of Arts - Liberal Arts
Central New Mexico Community College
Certification - General Studies
Central New Mexico Community College
Certification - Health And Wellness
Central New Mexico Community College
Certification - Nursing Assistant
Central New Mexico Community College
High School Diploma -
Cibola High School
Similar Profiles
Romald PerrottRomald Perrott
Teaching Coordinator at Collaborative for Educational ServicesTeaching Coordinator at Collaborative for Educational Services
Nancita AlejandroNancita Alejandro
Site Coordinator at Collaborative for Educational ServicesSite Coordinator at Collaborative for Educational Services
Karen ChinKaren Chin
Reading Teacher at Southeastern MA Educational CollaborativeReading Teacher at Southeastern MA Educational Collaborative