Hayley Razafsky
Summary
Organized detail-oriented individual adept at flexibility in a fast-paced environment. Equipped with strong problem solving skills, willingness to learn, and excellent communication skills. Ready to tackle new challenges and contribute to team success with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Senior Business Intelligence Analyst
Oracle
09.2021 - Current
- Created Client Assessments condensing complex data into visualizations, tables, and graphs.
- Tracked Key Performance Indicators and provided actionable recommendations for improvement.
- Spearheaded educational presentations, both live and recorded, of new automations, tools, and dashboards.
Strategist Consultant
Cerner
04.2016 - 09.2021
- Devised and implemented project plans for key performance metric optimizations.
- Generated reports and data sets to support streamlining operations.
- Lead the creation and maintenance of wiki documentation of processes and procedures.
- Created and maintained templates, metric matrix, crosswalks, and quality guides for client facing documents.
Senior Technical Support Analyst
Cerner
08.2014 - 01.2016
- Tier 3 support for clients across multiple systems.
- Researched and identified resolutions for complex technical problems and workflow errors.
- Delegated tasks and priorities for team via ticketing system.
- Mentored, educated, and trained new associates and created onboarding documentation and workflows.
- Cultivated cross team interpersonal relationships as social committee chair by coordinating potlucks and team outings.
Support Analyst
Cerner
04.2012 - 08.2014
- Tier 1 and Tier 2 support for two practice management systems.
- Responded to customer inquiries, provided technical solutions, created secure user accounts, and resolved escalations via email, phone, and ticketing software.
Education
Bachelor of Arts - Psychology And Theatre Performance
Southwestern College
Winfield05-2008
Skills
- KPI tracking and monitoring
- Training documentation and presentations for users and clients
- Data visualization, dashboard design, and detail consistency
- IT ticket documentation and software troubleshooting
- Familiarity with Revenue Cycle and Electronic Health Record systems, particularly Oracle Health and Cerner
- Experience with Excel, Power Point, PowerBI, Tableau, Adobe Premiere Pro, and Adobe After Effects
Timeline
Senior Business Intelligence Analyst
Oracle
09.2021 - Current
Strategist Consultant
Cerner
04.2016 - 09.2021
Senior Technical Support Analyst
Cerner
08.2014 - 01.2016
Support Analyst
Cerner
04.2012 - 08.2014
Bachelor of Arts - Psychology And Theatre Performance
Southwestern College
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