Susan Medina
Plainfield,IL
Summary
Experienced with data analysis, business intelligence, and strategic decision-making. Utilizes expertise in data visualization and trend analysis to deliver actionable insights. Track record of effectively collaborating with teams and driving business improvements through data-driven strategies.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Senior Business Intelligence Analyst
Advocate Health
Oakbrook, IL
08.2022 - Current
- Led cross-functional teams to develop data-driven strategies and enhanced operational efficiency
- Streamlined reporting processes, reducing analysis turnaround time by implementing automated solutions
- Conducted in-depth data analyses to identify trends, driving informed decision-making across departments
- Conducted ad-hoc analyses to resolve specific business questions and concerns
- Conducted thorough post-implementation reviews to assess the success of BI initiatives, using feedback for continuous improvement efforts
- Collaborated with cross-functional teams to identify key performance indicators and develop customized dashboards
- Delivered actionable insights to stakeholders through visually appealing reports and presentations, facilitating informed decision-making
- Analyzed data to identify root causes of problems and recommend corrective actions
- Utilized data visualization techniques to present and explain complex data sets
- Provided technical support for troubleshooting analytics and reporting issues, ensuring seamless data access
Security Operations Analyst
Advocate Health
Oakbrook, IL
01.2020 - 08.2022
- Analyzed operational data to identify trends, leading to actionable process improvement recommendations
- Developed dashboards using data visualization tools, improving reporting accuracy for better decision-making
- Collaborated with cross-functional teams to streamline workflow processes and improve efficiency
- Monitored key performance indicators to ensure alignment with organizational goals, supporting strategic initiatives
- Created custom reports and visualizations to support decision-making processes
- Assessed operational performance to identify areas for improvement
Business Analyst
R1 RCM
Bolingbrook, IL
01.2016 - 12.2019
- Analyze self-pay balances ensuring all insurance funds are received and patients are properly billed
- Analyzed and claimed Medicare Bad Debt reimbursements, ensuring compliance with organizational and government standards
- Prepared and distributed Revenue Cycle business reports to enhance visibility of daily, weekly, and monthly processes
- Initiate and monitor process automation scripts to ensure accurate and timely posting of insurance adjustments and payments
- Compile and submit ministry comp data files in compliance with organizational and government expectations
- Supported corporate business leadership by suggesting process improvements and reporting non-compliance issues
- Executed user login setups and password resets for network access to enhance security protocols.
Education
Master of Science - Business Analytics
Lewis University
Romeoville, IL12-2019
Skills
- Business intelligence analysis
- Data analysis
- Decision support
- KPI tracking
- Trend analysis
- Data visualization
- Dashboard creation
- Advanced PowerBI
- Intermediate Tableau
- Advanced Excel
- SQL Basics
- Microsoft Suite
Certification
PowerBI Basics Certification Training - June 2023
Timeline
Senior Business Intelligence Analyst
Advocate Health
08.2022 - Current
Security Operations Analyst
Advocate Health
01.2020 - 08.2022
Business Analyst
R1 RCM
01.2016 - 12.2019
Master of Science - Business Analytics
Lewis University