Hayley Robison

• Promoted business through social media and email marketing, enhancing brand visibility and lead generation.
• Managed customer orders, inventory, and accounting, while providing exceptional customer service.
• Coordinated events and actively participated in industry conferences and trade shows to expand network and promote products.Promoted business via social media and email subscription to generate leads and maximize brand identity.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Maintained inventory in-store and online, placing inventory orders when needed.
• Coordinated and promoted events.
• Handled all accounting and tax matters.
• Built and updated website as needed.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Interacted well with customers to build connections and nurture relationships.

• Created engaging training materials and programs for new hires and ongoing staff development.
• Supported management in organizing contests and meetings, and planned quarterly team outings.
• Developed certified trainers across all positions and facilitated communication of feedback and goals.

Restaurant Manager

• Oversaw restaurant operations, ensuring customer satisfaction and managing staff performance.
• Conducted sales contests and maintained labor targets while handling cash management and discounts.
• Participated in goal-setting initiatives and regular conference calls.

• Collaborated with management to enhance local sales through relationship building within the restaurant and the community.
• Implemented guest loyalty and sales-building programs, monitored results, and adjusted strategies accordingly.
• Developed and executed marketing programs that increased sales, set and tracked monthly and yearly goals.
• Partnered with local institutions for fundraising initiatives, fostering positive community relations.
• Led public relations efforts, including cooking segments and media releases, to promote the store.
• Managed digital marketing channels (Facebook, email club, text subscriptions), and coordinated community events.
• Consistently ranked among the top 8 Local Store Marketers (LSMs) in the company for four consecutive years.
• Trained and supported new LSMs, promoting a positive and effective training environment.

• -Imputing all invoices -Following retainment schedules for all files, invoices, and other documents. -Placing all uniform orders for 100+ empoyees -Performing labor adjustments for each week.

• Provided amazing service to each guest by using people skills, salesmanship and multitasking.

• Delivered an exceptional level of server to guests
• Handled stressful situations while multi-tasking.