Hayley Rose
Automated Mechanical Ogden-Kelso Building Services
Roy,UT
7
years of professional experience
Results-driven National Project Manager with expertise in commercial HVAC and national project management. Effectively managed multiple projects across various states, coordinating technicians and subcontractors to meet deadlines. Oversaw daily operations for up to 40 technicians, ensuring efficient project completion. Strong problem-solving and communication skills enhance customer relations and operational success.
Work History
National Project Manager
3 Years 11 Months- Manage national-level commercial HVAC projects across Utah and other states, coordinating multiple projects simultaneously from initiation through completion.
- Coordinate project schedules, resources, equipment, materials, subcontractors, and field technicians to meet customer requirements and project deadlines.
- Manage daily dispatch operations for up to 40 technicians, matching technicians to projects based on skill sets, location, availability, and job requirements.
- Procure equipment, parts, materials, and other resources necessary for successful project completion.
- Schedule and coordinate subcontractors to ensure work is completed correctly and within established timelines.
- Prepare estimates, process invoices, and assist with project financial tracking.
- Maintain communication with customers, technicians, vendors, subcontractors, and internal teams throughout the project lifecycle.
- Monitor project progress and resolve scheduling, staffing, material, and service issues as they arise.
- Coordinate preventative maintenance and service-related work to support customer equipment reliability.
- Utilize CMiC, ServiceTitan, Salesforce, BuildOps, Microsoft Excel, Autodesk, Google Docs, Google Sheets, SharePoint, OneDrive, and Dropbox for project management, scheduling, dispatch, customer management, documentation, estimating, and reporting.
- Ensure project documentation, work orders, schedules, and customer requirements are accurate and up to date.
- Provide ongoing customer service and act as a key point of contact to ensure customer expectations are met.
Front Desk Agent
4 Years- Provided professional customer service while checking guests in and out and addressing guest needs.
- Managed reservations, incoming calls, payments, and daily front-desk operations.
- Performed nightly cash reconciliation and monitored drawer balances for accuracy.
- Coordinated maintenance requests with hotel maintenance personnel.
- Communicated with housekeeping staff to maintain efficient room turnover and daily operations.
- Assisted with gift shop sales and posted transactions accurately.
- Trained and worked across multiple shifts, including night audit.
- Performed minor maintenance tasks and resolved routine operational issues.
- Assisted with the initial hiring process by conducting phone interviews and scheduling qualified candidates for interviews.
- Demonstrated strong problem-solving, communication, multitasking, and customer service skills in a fast-paced environment.
Assistant Manager Duel Branches
9 Months- Supported operations for two staffing branches while managing high-volume recruiting, dispatching, client relations, and administrative responsibilities.
- Managed 30–75 Field Team Members daily, ensuring jobs were staffed with qualified employees.
- Conducted up to 80 recruiting stops per week and recruited candidates based on specific client job requirements.
- Pre-screened candidates to verify skills, experience, qualifications, and availability.
- Processed daily payroll for Field Team Members.
- Made 20–50 cold calls daily and followed up with warm leads to develop new business opportunities.
- Generated quotes and negotiated with prospective clients.
- Built work tickets and ensured job sites and staffing requirements were accurate.
- Coordinated next-day staffing and matched qualified employees to appropriate assignments.
- Managed onboarding, E-Verify processing, background screenings, and drug testing.
- Maintained required documentation and ensured all necessary forms were completed and signed.
- Handled incoming calls, customer inquiries, employee questions, and day-to-day branch operations.
Education
GED
Skills
National-Level Project Management
Commercial HVAC Operations
Project Management
Project Engineering
Maintenance coordination
Project Scheduling
Resource Allocation
Subcontractor Coordination
Procurement & Purchasing
Equipment & Parts Sourcing
Invoicing & Documentation
Preventative Maintenance Coordination
Vendor relations
Workforce Management
Workforce Optimization
Financial Tracking
Logistics scheduling
Team Coordination
Problem Solving
Operational Coordination
Timeline
National Project Manager
Automated Mechanical Ogden-Kelso Building Services
09.2022 - 08.2026Read More
Assistant Manager Duel Branches
LaborStaffing Ogden and SLC UT
10.2021 - 07.2022Read More
Front Desk Agent
Holiday Inn Express 2245 S 1200 W Ogden UT
10.2019 - 10.2023Read More
Weber High School
GED
Read More