Hayley Shock

- Booked room reservations for campus organizations & events

- Assisted in setting up event equipment such as chairs, tables, projectors, and microphones

- Assisted visitors with questions & concerns

• Bussed and reset tables to keep dining room and work areas clean
• Worked with POS system to place orders, manage bills, and handle complimentary items
• Cultivated warm relationships with regular customers
• Used slow periods to restock supplies
• Resolved customer complaints promptly and professionally to maintain positive reputation
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Served food and beverages promptly with focused attention to customer needs