Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Silvey

Summary

Enthusiastic and self-starting Paid Leave Research Specialist with proven success in improving operations and solving problems. Highly proficient in building meaningful relationships with senior leaders, customers, and team members to further company goals. Ready to leverage experience and passion for learning to take on new professional challenges.

Overview

8
8
years of professional experience

Work History

Field Accounting Research Specialist, Paid Leave SME

Apex Systems
Portland, OR
07.2019 - Current
  • Serve as the company's point of contact to answer questions regarding local or state-mandated sick leave and PTO policies.
  • Analyzed financial data as it pertains to sick leave hours and generated accurate, insightful reports for management.
  • Created an interactive decision mapping system to reduce incorrect plan enrollments.
  • Provide advice to the sales team when offering PTO plans to clients.
  • Supervise the creation of sick leave or PTO plans in Oracle/Peoplesoft.
  • Coordinate with the legal team to research any upcoming sick leave or PTO policies across the US, and create a process flow for implementation in BullHorn and Peoplesoft.
  • Created and continue to execute a quarterly audit process flow to ensure accuracy among leave plan enrollments and balances.
  • Review weekly sick leave usage reporting to maintain compliance with local or state laws.
  • Work with the benefits and payroll teams to correct any discrepancies.
  • Oversee the company's quarterly contribution to the San Francisco City Option program.
  • Assist in coverage of all of the Customer Account Specialist duties (see below) when an employee in that position is absent for any reason, short- or long-term.

Customer Account Specialist

Apex Systems
San Francisco, CA
08.2016 - 07.2019
  • Used Oracle/PeopleSoft to review and reconcile timecards for over 400 contract workers weekly to ensure payroll accuracy.
  • Researched any payroll errors and discrepancies to initiated corrective action.
  • Used BullHorn maintain client and contractor records pertaining to compliance.
  • Entered client and contractor details and notes into system for interdepartmental access and review.
  • Reviewed multiple customer and contractor accounts simultaneously, prioritizing tasks and managing time effectively.
  • Managed the onboarding process for contract workers.
  • Continually updated knowledge on pay and labor laws, with specialization in California sick leave laws.
  • Collaborated with sales teams to improve overall contract worker experience.
  • Enhanced customer satisfaction (both internally and externally) by promptly addressing inquiries and resolving concerns.
  • Recognized as a top performer within the team, consistently meeting or exceeding performance metrics.

Administrative Assistant

Apex Systems
Santa Clara, CA
01.2016 - 08.2016
  • Reviewed and distributed weekly earnings reports to the sales team.
  • Processed Form-I9s in both SterlingOne and E-Verify
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Created and maintained databases to track and record customer data.

Education

Bachelor of Arts - Psychology

CSU Chico
Chico, CA
05.2015

Skills

  • Customer Relations

  • Expert Problem Solving

  • Documentation Management

  • Microsoft Office proficiency

  • Proficient in BullHorn

  • Proficient in Oracle/PeopleSoft

  • Training and mentoring

  • Employment law compliance

  • Onboarding and Orientation

  • Benefits and compensation management

  • Diversity and Inclusion

Timeline

Field Accounting Research Specialist, Paid Leave SME

Apex Systems
07.2019 - Current

Customer Account Specialist

Apex Systems
08.2016 - 07.2019

Administrative Assistant

Apex Systems
01.2016 - 08.2016

Bachelor of Arts - Psychology

CSU Chico
Hayley Silvey