Hayley Smith
Denver,CO
Summary
* Dynamic professional with extensive experience in parking management and customer service, notably as a Parking Supervisor at All American Parking. Proven track record in enhancing operational efficiency and resolving conflicts, while ensuring compliance with safety procedures. Skilled in incident reporting and fostering team collaboration to elevate customer satisfaction.
* Experienced with parking operations and staff management. Utilizes strong organizational skills to ensure smooth daily operations and customer satisfaction. Knowledge of safety protocols and regulatory compliance.
* Reliable and organized Parking Attendant with excellent customer service skills. Clean driving record and acute spatial awareness. Competent in money handling and cash register operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Parking Supervisor
All American Parking
Denver, CO
04.2023 - 10.2025
- Oversaw daily operations and ensured compliance with parking regulations and policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented streamlined processes to enhance efficiency in parking management workflows.
- Resolved conflicts and addressed customer inquiries, improving overall satisfaction rates.
Lifeguard Manager
USA Management
Denver, CO
04.2021 - 09.2023
- Oversaw daily operations, ensuring safety protocols and procedures were consistently followed by lifeguard staff.
- Developed and implemented training programs, enhancing team skills in first aid and emergency response.
- Coordinated lifeguard schedules, optimizing coverage during peak hours to maintain a safe environment.
- Conducted regular safety drills, reinforcing readiness and compliance with established safety standards.
Front Desk Supervisor
Sleep Inn Hotel
Peoria,IL
02.2010 - 11.2017
- Assisted guests with check-in and check-out processes to ensure smooth operations.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Maintained accurate records of reservations and room assignments using property management system.
- Coordinated with housekeeping and maintenance teams to ensure optimal room conditions.
- Monitored lobby activities to ensure a welcoming atmosphere for guests at all times.
Education
High School Diploma -
Washington High
Washington, IL06-2010
Skills
- Safety procedures
- Parking management
- Incident reporting
- Permit issuance
- Traffic coordination
- Parking enforcement
Certification
* Flagger Certified
* CPR And First Aid Certified
* Lifeguard Certified
* MED Badge Certified
CPR And First Aid
ID# EAFF737E
Date Issued: 02/19/2024
Expiration Date: 02/19/2026
Timeline
Parking Supervisor
All American Parking
04.2023 - 10.2025
Lifeguard Manager
USA Management
04.2021 - 09.2023
Front Desk Supervisor
Sleep Inn Hotel
02.2010 - 11.2017
High School Diploma -
Washington High