Hayley Sunquist
Massillon,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Guest Experience Leader
The Dutch kitchen
Massillon, OH
04.2023 - 12.2025
- Delivered exceptional customer service to enhance guest satisfaction.
- Resolved guest inquiries and complaints promptly and effectively.
- Assisted in resolving guest complaints in a professional manner.
- Trained team members on best practices for guest engagement.
- Monitored service quality to uphold The Dutch Kitchen's standards consistently.
- Coordinated efforts between multiple departments in order to maximize efficiency.
- Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
- Inspected equipment daily to ensure proper functioning and safety standards were met.
- Researched competitive pricing strategies in order to remain competitive in the market.
Business Development Manager
Express Employment
Canton, OH
03.2022 - 12.2023
- Developed strong client relationships to identify business opportunities.
- Negotiated contracts and agreements to ensure favorable terms for clients.
- Collaborated with teams to create tailored staffing solutions for clients.
- Conducted market research to understand industry trends and client needs.
Realtor
Dehoff Development
North Canton, Ohio
02.2012 - 02.2022
- Guided clients through property transactions and negotiations.
- Conducted market analysis to identify trends and pricing strategies.
- Managed property listings and updated online platforms regularly.
- Collaborated with mortgage brokers to facilitate financing options for clients.
- Developed marketing materials to promote properties effectively.
- Maintained strong relationships with clients to ensure ongoing satisfaction.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
Education
C2012003390 - Real Estate
Hondros College of Business
Green, OH 12.2011 - 02.2012
Skills
- Customer service
- Team training
- Conflict resolution
- Service quality monitoring
Affiliations
- Care team board member-Dayspring Christian Fellowship
- Volunteer for Safe Harbor, Holmes County Ohio
- Logistic and event coordinator No More Trafficking
Timeline
Guest Experience Leader
The Dutch kitchen
04.2023 - 12.2025
Business Development Manager
Express Employment
03.2022 - 12.2023
Realtor
Dehoff Development
02.2012 - 02.2022
C2012003390 - Real Estate
Hondros College of Business
12.2011 - 02.2012