Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Viktoriia Fedorova

Knoxville,TN

Summary

Personable Guest Experience Leader known for productive efficiency and task completion. Possess specialized skills in customer service management, conflict resolution, and team leadership. Excel in communication, empathy, and problem-solving to enhance guest satisfaction and foster positive environments.

Overview

5
5
years of professional experience

Work History

Guest Experience Leader

Roxbury Swim and Tennis Club
Stamford, CT
05.2025 - 07.2025
  • Welcomed guests warmly and provided exceptional customer service.
  • Assisted in managing daily guest experience operations and staff coordination.
  • Developed marketing strategies to increase guest visits, repeat business, and overall satisfaction ratings.
  • Ensured guests had an enjoyable experience by providing exceptional customer service.
  • Created reports summarizing key performance metrics related to guest satisfaction ratings.
  • Collaborated with team members to enhance service delivery standards.
  • Gathered guest feedback to identify areas for improvement in services offered.
  • Supported event planning and execution to ensure memorable guest experiences.
  • Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
  • Coordinated efforts between multiple departments in order to maximize efficiency.
  • Assisted in resolving guest complaints in a professional manner.
  • Created weekly schedules for staff members to ensure adequate coverage during peak hours.
  • Collaborated with management team to develop new policies that would enhance the guest experience.
  • Inspected equipment daily to ensure proper functioning and safety standards were met.

Marketing Intern

John McEnroe Tennis Academy, Sportime
Syosset, NY
06.2024 - 08.2024
  • Conducted market research to identify target audiences and trends.
  • Assisted in creating engaging social media content for campaigns.
  • Collaborated with team members on brainstorming sessions for marketing strategies.
  • Supported the development of promotional materials and presentations.
  • Managed email marketing campaigns using industry-standard tools.
  • Participated in analyzing campaign performance through data collection and reporting.
  • Helped organize events and activities to promote brand awareness.
  • Created and executed social media strategies to increase customer engagement.
  • Generated weekly reports on progress of marketing initiatives.
  • Provided administrative support to the marketing team, including scheduling meetings and managing correspondence.

Web Designer / UX-UI Designer (Freelance)

Individual Entrepreneur
Moscow
12.2020 - 05.2021
  • Designed user-friendly websites tailored to client preferences and needs.
  • Collaborated with clients to gather project requirements and feedback effectively.
  • Developed responsive layouts ensuring compatibility across multiple devices and browsers.
  • Utilized design software to create visual elements like graphics and icons.
  • Maintained website content by updating text, images, and multimedia regularly.
  • Implemented SEO best practices to enhance website visibility on search engines.
  • Designed logos, icons, images, and banners for websites.
  • Developed style guides for website navigation menus, page layouts, fonts, colors and graphics.
  • Built relationships with clients through frequent communication regarding project progress.
  • Utilized SEO techniques to improve search engine rankings of websites.

Education

Bachelor’s Degree - Business Administration, Minor in Advertising

Valdosta State University
Valdosta, GA
05-2025

Skills

  • Customer service
  • Public speaking
  • Creative problem solving
  • Customer relationship management
  • Social media management
  • Event planning
  • Data analysis
  • Verbal communication
  • Influencer outreach
  • Promotions and advertising
  • Schedule coordination
  • Decision-making
  • Goal setting

Accomplishments

  • Improved member satisfaction scores by 20% through enhanced staff training and personalized customer service at Roxbury Swim and Tennis Club.
  • Led a team that successfully executed over 15 large-scale events and social gatherings, increasing community engagement and positive feedback.
  • Streamlined scheduling and operations at Roxbury Club, reducing staffing conflicts and improving daily workflow efficiency by 15%.
  • Supported marketing initiatives at John McEnroe Tennis Academy that contributed to a 10% increase in summer camp enrollments.
  • Consistently recognized for delivering fast, accurate, and friendly service during high-volume periods as a barista in Madrid and Moscow.
  • Managed multiple freelance web design projects simultaneously, achieving 100% on-time delivery and 5-star client satisfaction ratings.
  • Demonstrated bilingual communication skills to effectively serve diverse customer bases and improve client relationships.
  • GPA 3.96, Dean List at Valdosta State University completing Business Administration Degree

Languages

English
Professional
Russian
Professional
Spanish
Limited

Timeline

Guest Experience Leader

Roxbury Swim and Tennis Club
05.2025 - 07.2025

Marketing Intern

John McEnroe Tennis Academy, Sportime
06.2024 - 08.2024

Web Designer / UX-UI Designer (Freelance)

Individual Entrepreneur
12.2020 - 05.2021

Bachelor’s Degree - Business Administration, Minor in Advertising

Valdosta State University

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