Hayley Tanner
Kalamazoo
Summary
Dynamic Community Engagement Coordinator with a proven track record at Metronet, excelling in budget management and partnership development. Adept at fostering community outreach and problem-solving, I successfully sourced local sponsorships and organized impactful events, enhancing brand visibility and driving sales opportunities. Committed to achieving goals with meticulous attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Engagement Coordinator
Metronet
Grand Rapids
04.2024 - Current
- Sourced local sponsorships and events for sales opportunities or brand awareness.
- Collaborated with local organizations to build partnerships and strengthen resources.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Oversaw budget management, tracking expenses and ensuring adherence to financial guidelines.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted with event set up, execution, and breakdown.
Admissions Representative/Community Engagement
National Heritage Academies
Grand Rapids
06.2023 - 04.2024
- Conducted campus tours to showcase educational offerings and environment.
- Developed relationships with community organizations to promote school programs.
- Organized recruitment events to attract potential students to the academy.
- Facilitated communication between prospective students and educational staff.
- Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
- Maintained accurate records of student inquiries and admissions processes.
Policy Support Operations
Farmers Insurance Agency
Caledonia
11.2022 - 06.2023
- Evaluated the needs of departments, and delegated tasks to optimize overall production.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Analyzed requests for policy changes, and accurately input changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Chat Representative
Fifth Third Bank
Kentwood
11.2019 - 11.2022
- Managed multiple chat sessions while maintaining quality service standards.
- Resolved account issues efficiently through effective communication.
- Educated clients on bank products and services available online.
- Documented customer interactions accurately in the database system.
- Maintained up-to-date knowledge of products and services offered by the company.
Marketing Manager
Boonxdox Motorsports
Caledonia
02.2019 - 11.2019
- Formulated social media marketing strategies to enhance brand visibility and drive sales.
- Coordinated events and sponsorships to enhance community engagement and brand presence.
- Uploaded complete inventory onto sales platforms to improve accessibility.
- Created engaging content for online platforms to attract potential customers effectively.
Customer Service Representative
Everkept Disposal
Jenison
09.2017 - 02.2019
- Resolved customer issues through knowledgeable, friendly service, promoting high satisfaction levels.
- Provided frontline support via calls and emails for product and service transactions.
- Maintained professionalism in stressful situations, effectively diffusing tensions.
- Recommended services for weekly trash pickup and roll-off dumpsters through open-ended questioning.
Receptionist
Dr. Wiersema DDS
Kentwood
12.2016 - 11.2017
- Greeted patients and visitors with a warm and professional demeanor.
- Managed appointment scheduling using electronic health record systems.
- Maintained organized filing systems for patient records and documents.
- Collected patient information and verified insurance details efficiently.
Sales Associate
Ralph Lauren outlet
Byron Center
07.2014 - 05.2017
- Assisted customers with product selection and provided exceptional service.
- Maintained visual merchandising standards to enhance store appearance.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to achieve sales goals and targets.
Education
High School Diploma -
East Kentwood High School
Grand Rapids, MI, USSkills
- Budget management
- Partnership development
- Community outreach
- Problem solving
- Goal setting
- Attention to detail
Certification
Driver's License
Timeline
Community Engagement Coordinator
Metronet
04.2024 - Current
Admissions Representative/Community Engagement
National Heritage Academies
06.2023 - 04.2024
Policy Support Operations
Farmers Insurance Agency
11.2022 - 06.2023
Customer Service Chat Representative
Fifth Third Bank
11.2019 - 11.2022
Marketing Manager
Boonxdox Motorsports
02.2019 - 11.2019
Customer Service Representative
Everkept Disposal
09.2017 - 02.2019
Receptionist
Dr. Wiersema DDS
12.2016 - 11.2017
Sales Associate
Ralph Lauren outlet
07.2014 - 05.2017
High School Diploma -
East Kentwood High School
Similar Profiles
Paula GracePaula Grace
Business Support Representative at MetronetBusiness Support Representative at Metronet
Daniel GarzaDaniel Garza
Fiber Technician at MetronetFiber Technician at Metronet
Adam ArnoldAdam Arnold
Facilities Technician at MetronetFacilities Technician at Metronet
Ryan EstradaRyan Estrada
Fiber Optic Technician at MetroNetFiber Optic Technician at MetroNet
Jay McDanielJay McDaniel
Band Member at The BetasBand Member at The Betas