Hayley Thomas
Nashville,TN
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
6
6
years of professional experience
Work History
Operations Manager
Foxtrot Aviation Services LLC
Nashville, TN
08.2023 - Current
- Supervised operations staff and kept employees compliant with company policies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Zookeeper
Zoodles LLC
White House, TN
08.2020 - 08.2022
- Maintained safe and clean exhibit areas for animals through regular upkeep and sanitation procedures.
- Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
- Ensured compliance with all regulations governing the ethical treatment of animals under zoo care standards.
Supervisor
Foxtrot Aviation Services LLC
Nashville, TN
01.2023 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Team Lead
Foxtrot Aviation Services LLC
Nashville, TN
11.2022 - 01.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Aircraft Detailer
Foxtrot Aviation Services LLC
Nashville, TN
08.2022 - 11.2022
- Assisted in maintaining a clean and organized work environment, promoting safety and efficiency among the team.
- Improved overall service quality with thorough knowledge of industry best practices for aircraft detailing techniques.
- Increased efficiency by developing and implementing streamlined procedures for aircraft detailing tasks.
Barista
Starbucks
Hendersonville, TN
01.2021 - 03.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Utility Clerk
Kroger
White House, TN
12.2019 - 12.2020
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Cashier
Kroger
White House, TN
07.2019 - 12.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Courtesy Clerk
Kroger
White House, TN
05.2019 - 07.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Education
White House Heritage High School
White House, TN12.2021
Skills
- Team leadership
- Operations management
- Customer service
- Supply ordering and restocking
- Administer payroll
- Recruitment and hiring practices
Timeline
Operations Manager
Foxtrot Aviation Services LLC
08.2023 - Current
Supervisor
Foxtrot Aviation Services LLC
01.2023 - 08.2023
Team Lead
Foxtrot Aviation Services LLC
11.2022 - 01.2023
Aircraft Detailer
Foxtrot Aviation Services LLC
08.2022 - 11.2022
Barista
Starbucks
01.2021 - 03.2022
Zookeeper
Zoodles LLC
08.2020 - 08.2022
Utility Clerk
Kroger
12.2019 - 12.2020
Cashier
Kroger
07.2019 - 12.2020
Courtesy Clerk
Kroger
05.2019 - 07.2020
White House Heritage High School