Hayley Ward
Old Bridge,NJ
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management at Sam’s Club. Proven ability to enhance operational efficiency through effective organization and loading techniques. Skilled in receiving merchandise and fostering customer relationships, ensuring satisfaction and repeat business. Adept at utilizing equipment like forklifts to streamline warehouse operations.
Overview
7
7
years of professional experience
Work History
Backroom Associate
Sam’s Club
05.2022 - Current
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
Package Handler
FedEx
05.2021 - 04.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
Sales Associate
Staples
06.2018 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Career Diploma - Medical Billing And Coding
Penn Foster Career School
Scranton, PAHigh School Diploma -
Penn Foster Career School
Scranton, PA01.2022
Skills
- Customer service
- Receiving experience
- Loading and unloading
Timeline
Backroom Associate
Sam’s Club
05.2022 - Current
Package Handler
FedEx
05.2021 - 04.2022
Sales Associate
Staples
06.2018 - 04.2021
Career Diploma - Medical Billing And Coding
Penn Foster Career School
High School Diploma -
Penn Foster Career School
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