Hayley Wyble
Pennsburg,PA
Summary
Experienced Administrative and Customer Service Professional with a proven track record of managing operations, coordinating billing, maintaining databases, and supporting cross-functional teams. Adept at resolving customer issues, improving workflows, and ensuring billing accuracy. Proficient in Microsoft Office, Salesforce, QuickBooks, Jobber, FieldRoutes, and Epic.
Overview
7
7
years of professional experience
Work History
Customer Service / Administrative Coordinator / Accounts Receivable
Pestco Pest Control
Telford, PA
01.2025 - Current
- Manage daily technician and manager route schedules via FieldRoutes.
- Maintain customer and sales data in Salesforce and FieldRoutes.
- Handle inbound customer calls, inquiries, and issue resolution.
- Oversee billing operations including customer invoicing, AIA billing, and reporting.
- Collaborate with project managers to ensure billing accuracy and document submission.
- Perform collections activities including statements, follow-ups, and reporting.
Patient Services Representative
Lehigh Valley Physicians Group
Pennsburg, PA
09.2023 - 12.2024
- Developed and optimized workflows for a one-to-one physician practice.
- Provided front-desk and administrative support including patient scheduling and medical record requests.
- Processed prior authorizations, insurance verifications, and billing tasks.
- Maintained awareness of changes in insurance policies and reimbursement practices.
- Managed past-due account collections and work queues.
- Tools: Epic, Microsoft Office
- Achievements: March MVP PSR, FLAC Committee Member
Scheduler / Administrative Support
Quiver Farm Projects
Pennsburg, PA
12.2022 - 05.2023
- Scheduled daily project runs and coordinated service logistics.
- Managed billing, receivables, and collections.
- Conducted quality control checks and maintained client records.
- Tools: QuickBooks, Jobber, Microsoft Office
Office Assistant
James K. Swartley Builder
Quakertown, PA
03.2018 - 06.2020
- Handled accounts payable/receivable and payroll processing.
- Processed incoming orders and maintained purchase order reports in QuickBooks.
- Tools: QuickBooks, Microsoft Office
Education
High School Diploma -
Christopher Dock Mennonite High School
Lansdale, PA01.1998
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Office administration
- Document management
- Meeting planning
- Inbound phone call handling
- Telephone etiquette
- Filing
- Calendar management
- Scheduling appointments
Timeline
Customer Service / Administrative Coordinator / Accounts Receivable
Pestco Pest Control
01.2025 - Current
Patient Services Representative
Lehigh Valley Physicians Group
09.2023 - 12.2024
Scheduler / Administrative Support
Quiver Farm Projects
12.2022 - 05.2023
Office Assistant
James K. Swartley Builder
03.2018 - 06.2020
High School Diploma -
Christopher Dock Mennonite High School