Hayley Michele Williams
Columbus,GA
Summary
Dynamic Assistant Manager at Minnies Uptown Restaurant, recognized for enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in operations management and conflict resolution, I implemented inventory systems that reduced waste and improved accuracy, fostering a collaborative environment that drove repeat business and elevated team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Minnies Uptown Restaurant
11.2024 - 11.2025
- Supervised daily restaurant operations to ensure high service standards and customer satisfaction.
- Implemented inventory management systems for accurate stock tracking and waste reduction.
- Coordinated scheduling to optimize labor resources during peak service hours.
- Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
- Monitored health and safety compliance to maintain a safe working environment for staff and guests.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Horticulture Supervisor
Callaway Resort & Gardens
08.2020 - 09.2023
- Supervised daily operations, ensuring adherence to quality standards and guest satisfaction.
- Trained and mentored team members to enhance performance and service delivery.
- Implemented process improvements that increased operational efficiency within the department.
- Coordinated scheduling and workload distribution to optimize resource utilization.
- Monitored compliance with safety protocols, fostering a secure work environment for staff and guests.
- Conducted regular performance evaluations, providing constructive feedback for continuous development.
- Resolved guest inquiries and complaints promptly, enhancing overall customer experience.
- Collaborated with management on strategic initiatives to drive departmental goals and objectives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
Education
Basic Studies
Columbus State University
Columbus, Georgia, GASkills
Customer service
Certification
Servsafe Certification
Timeline
Assistant Manager
Minnies Uptown Restaurant
11.2024 - 11.2025
Horticulture Supervisor
Callaway Resort & Gardens
08.2020 - 09.2023
Basic Studies
Columbus State University