Hayli Sutherland

Kroger

03.2020 - 07.2024

Self-motivated, with a strong sense of personal responsibility.
completed day to day duties accurately and efficiently
weekly schedule maker for my team
team lead technician
assisted in ordering inventory and returning inventory to correct vendors
training new employees on proper procedures and protocols required by job description
prioritized and organized tasks
identified needs of customers promptly
maintained updated knowledge through continuing education and advanced training such as vaccination administration
displayed strong telephone etiquette, effectively handling difficult phone calls with customers, doctors, and insurance companies regarding any prescription inquiries
knowing medical terminology for data entry and obtaining necessary information while speaking with doctors offices and insurance companies regarding prior authorization and prescription clarifications
working in a fast paced environment to fill prescriptions in a timely manner
following proper medication handling techniques and best practices to minimize risk and maintain accuracy
multitasking varies responsibilities every day while also keeping organized and proficiently competing tasks
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.