Haylie Angwin
Dalton,GA
Summary
Dynamic Service Leader at Chick-fil-A with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team management and complaint resolution, I foster collaboration and drive results through effective training and development. Committed to maintaining high standards, I consistently implement quality control measures to ensure excellence in service delivery.
Overview
4
4
years of professional experience
Work History
Service Leader
Chick-fil-A
Dalton Ga
02.2023 - Current
- Led team in providing exceptional customer service and maintaining high satisfaction levels.
- Streamlined operational processes to enhance efficiency and reduce service times.
- Trained new staff on company policies, ensuring consistent adherence to standards.
- Developed scheduling strategies that optimized workforce productivity during peak hours.
- Implemented quality control measures to uphold food safety and cleanliness protocols.
- Fostered positive team environment, promoting collaboration and employee engagement initiatives.
- Conducted performance reviews, providing constructive feedback to enhance staff development efforts.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
Day Care Worker
Peak Fitness & Sports Training
Dalton, GA
07.2022 - 02.2023
- Supervised daily activities, ensuring safety and engagement for children.
- Communicated effectively with parents regarding child progress and behavior.
- Monitored children's health and well-being, addressing concerns promptly.
- Maintained cleanliness and organization of play areas and equipment.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
Education
High School Diploma -
Dalton High School
Dalton, GA05.2024
Skills
Team management
Exceptional communication
Coaching and mentoring
Customer service excellence
Financial acumen
Complaint resolution
Training development aptitude
Willingness to learn
Strong work ethic
Teamwork
Timeline
Service Leader
Chick-fil-A
02.2023 - Current
Day Care Worker
Peak Fitness & Sports Training
07.2022 - 02.2023
High School Diploma -
Dalton High School