Haylie Blackwell
Acworth,GA
Summary
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
6
6
years of professional experience
Work History
Lead Bartender
Marietta Country Club
Kennesaw , Georgia
09.2021 - Current
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Inspected all equipment used in the bar area for proper operation prior to each shift.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware and creating weekly cleaning task.
- Provided exceptional customer service by greeting and serving members in a friendly, positive manner.
- Created personalized relations with members by remembering names, member numbers and drink orders.
- Organized events and special promotions for holidays and sporting events.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
Bartender
Cigar Cellar
Kennesaw, Georgia
08.2020 - 09.2021
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Provided a large range of knowledge specifically on whiskeys and bourbons.
- Provided costumers with a general knowledge of cigars.
- Suggested food pairings with cocktails for customers.
- Adhered to local laws regarding sale of tobacco products.
Bartender
Governors Gun Club
Kennesaw, Georgia
06.2019 - 08.2021
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Adhered to state regulations regarding serving alcohol responsibly in regards to range use.
Server
Texas Roadhouse
Marietta , GA
08.2018 - 06.2020
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, GASkills
- CPR Certified
- FoodSafe Certified
- TIPS (alcohol service) Certified
- Expert mixology
- Staff Management
- Food Service
- Wine Knowledge
- Employee Coaching
- Menu Memorization
- Inventory Control
- Service recovery
- Team motivation
Timeline
Lead Bartender
Marietta Country Club
09.2021 - Current
Bartender
Cigar Cellar
08.2020 - 09.2021
Bartender
Governors Gun Club
06.2019 - 08.2021
Server
Texas Roadhouse
08.2018 - 06.2020
Bachelor of Science - Criminal Justice
Kennesaw State University