HAYLIE COOK
Hull,TX
Summary
Dedicated Certified Pharmacy Technician with over 9 years in retail pharmacy. Skilled in prescription preparation and addressing customer needs while ensuring safety and organization. Experienced in coordinating with insurance providers and prescribers to resolve issues, demonstrating strong relationship-building and multitasking capabilities.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Technician Trainee/Registered Pharmacy Technician
Wal-Mart Pharmacy
Liberty, TX
06.2013 - Current
- Assisted the Pharmacist with providing safe and appropriate pharmacy services to the patients in accordance with the policies and procedures of Walmart, the state's professional standards, and other regulatory entities.
- Resolved third-party billing, computer system, and customer service issues to ensure smooth pharmacy operations.
- Assisted customers in-person and over the phone with order placement, system navigation, and item location to enhance service experience.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
High School Diploma -
University Park Academy
Liberty, TX04-2013
Skills
- Medication Management
- Pharmacy Operations
- Pharmacy Software
- Aseptic Techniques
- HIPAA Compliance
- Prioritization and Organization
- Customer Service
- Verbal and Written Communication
- Medication management
Certification
- CPhT - Certified Pharmacy Technician (PTCB)-May 2015
- Licensed Registered Pharmacy Technician (TEXAS)
- Sterile Products & USP 797- NPTA Institute-May 2018
- CPR Certified (American Red Cross)
- Immunization Trained
Timeline
Technician Trainee/Registered Pharmacy Technician
Wal-Mart Pharmacy
06.2013 - Current
High School Diploma -
University Park Academy