Haylie Frees
Oceanside
Summary
Highly motivated and organized professional with extensive experience in hospitality management. Proven record of success in managing teams and overseeing the delivery of superior customer service. Well-versed in developing and implementing creative strategies to maximize profitability, increase productivity and improve customer experiences. Passionate about providing high-quality service and building strong relationships with customers and vendors.
Overview
11
11
years of professional experience
Work History
Team Leader
Target
Oceanside, CA
03.2024 - Current
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Assessed training needs and implemented targeted programs to boost team effectiveness and ensure high-quality customer service delivery.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Enhanced team dynamics by facilitating open communication and organizing team-building activities to strengthen relationships.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
GROCERY MANAGER, RECEIVER, MANAGER ON DUTY
Jimbos
Carmel Valley, CA
11.2018 - 03.2024
- Stocked delivered merchandise and conducted daily checks for price changes and out-of-date products.
- Organized promotional displays to maximize sales opportunities.
- Assisted with the recruitment process by screening resumes and interviewing prospective candidates.
- Maintained accurate inventory records, ensuring product availability for customers.
- Conducted regular meetings with staff members to discuss progress on objectives.
- Evaluated employee performance regularly and provided feedback on areas for improvement.
- Managed store operations including scheduling, budgeting, payroll and ordering of merchandise.
- Performed data entry tasks to update inventory databases with new deliveries.
- Operated computers and software programs effectively while performing data entry tasks.
- Collaborated closely with colleagues in the delivery department on scheduling pickups from suppliers.
- Maintained accurate records of all received items, including tracking numbers.
- Managed customer inquiries in a professional manner, providing timely responses to emails and phone calls.
DAIRY MANAGER, AST. GROCERY MANAGER, HEAD CASHIER
Sprouts
Solana Beach, CA
06.2015 - 11.2018
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Met deadlines while maintaining high-quality deliverables.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Worked with coworkers to complete tasks.
- Managed and coordinated multiple projects while ensuring timely completion.
- Refunded customers and returned items for product issues.
- Handled large amounts of money and supported accuracy of financial transactions.
- Controlled shrink and gross profit by verifying proper product handling, receiving and pricing.
- Trained new cashiers on customer service procedures, company policies and POS system operations.
- Counted contents of cash register drawers at end of each shift to balance for next cashier.
Education
HIGH SCHOOL DIPLOMA -
Paloma Valley High
Menifee, CA06-2014
Skills
- Employee Management
- Work Planning and Prioritization
- Problem-solving
- Teamwork and collaboration
- Constructive Feedback
- Motivational Leadership
- Customer Service and Assistance
Timeline
Team Leader
Target
03.2024 - Current
GROCERY MANAGER, RECEIVER, MANAGER ON DUTY
Jimbos
11.2018 - 03.2024
DAIRY MANAGER, AST. GROCERY MANAGER, HEAD CASHIER
Sprouts
06.2015 - 11.2018
HIGH SCHOOL DIPLOMA -
Paloma Valley High