Demetria Fletcher
Qcells
Calhoun,GA
1
Language
1
Certification
10
years of professional experience
A results-driven, highly experienced management professional with a proven ability to drive operational performance and exceed business objectives. Demonstrated success in leading departments and teams to consistently exceed goals and develop high-performing, motivated employees. Possesses strong communication and problem-solving skills, as well as a deep understanding of the latest trends and technologies. Motivated professional with a proven track record of achieving sales targets, streamlining operations and driving customer loyalty. Possesses excellent leadership, communication, problem-solving and organizational skills. Experienced in managing, hiring and training store staff, monitoring customer service and handling customer complaints. Proven success in developing and executing marketing and promotional opportunities to increase sales and customer loyalty. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Work History
Team Leader
1 Year 3 Months- Led cross-functional teams to enhance project delivery and operational efficiency.
- Implemented safety protocols, ensuring compliance and minimizing workplace incidents.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Collaborated with management to develop strategic initiatives aligned with organizational goals.p
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Team Leader
1 Year 3 Months- Facilitated regular team meetings to align on objectives and share best practices.
- Streamlined processes, resulting in improved workflow and reduced turnaround times.
- Developed training programs to improve team performance and knowledge retention.
- Analyzed production data to identify trends and recommend improvements for quality assurance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
IT Technician
1 Year- Managed installation and configuration of network devices, enhancing connectivity across the office.
- Provided technical support for end-users, resolving inquiries efficiently and improving user satisfaction.
- Troubleshot hardware and software issues to ensure optimal system performance.
- Implemented preventative maintenance schedules for IT equipment, reducing downtime significantly.
- Analyzed system performance metrics to identify areas for improvement, driving enhancements in service delivery.
- Collaborated with management to assess technology needs and recommend strategic upgrades or replacements.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
DEPARTMENT SUPERVISOR
1 Year- Evaluated employee performance regularly and provided constructive feedback for growth opportunities.
- Delivered excellent customer service, enhancing quality shopping experiences.
- Handled escalated customer issues, driving customer satisfaction and repeat business.
- Developed and implemented customer service initiatives, leading to improved customer satisfaction ratings.
- Lead weekly team meetings to discuss upcoming tasks, review project status updates, and resolve any issues or concerns.
- Implemented strategies for conflict resolution among team members.
- Advised executive management on departmental matters while representing the interests of the team.
- Advised executive management on departmental matters as needed while representing the interests of the team.
- Coordinated daily activities to ensure timely completion of tasks within established deadlines.
- Ensured compliance with company policies, procedures, safety regulations, labor laws.
- Handled escalated customer issues, fostering customer satisfaction and encouraging repeat business.
HEAD CASHIER
1 Year 4 Months- Demonstrated ability to manage a team of cashiers and oversee their daily tasks.
- Managed team of cashiers, overseeing daily tasks to ensure efficient operations.
- Delivered quick, professional, and friendly check-out experience to customers.
- Balanced cash drawer and performed daily audit procedures.
- Handled large amounts of money and supported accuracy of financial transactions.
- Managed refunds and exchanges in accordance with store policy while maintaining a positive attitude towards customers.
- Conducted regular audits of cash registers to detect discrepancies between actual amounts received vs. amounts recorded.
- Processed customer refunds following store policy and exchanges in accordance with store policy while maintaining a positive attitude towards customers.
- Trained new cashiers on customer service procedures, company policies and POS system operations.
- Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers.
- Trained new cashiers on customer service procedures, company policies, and POS system for effective onboarding.
- Collaborated with management to develop and implement strategies enhancing customer service.
- Processed payments using various methods such as credit cards, debit cards, checks, and gift cards.
- Optimized cashier performance by providing feedback and coaching.
- Collaborated with other departments such as Loss Prevention and Security to reduce theft incidents within the store.
- Enforced all front-end policies and procedures including dress code and attendance.
HEAD CASHIER
1 Year 4 Months- Trained new cashiers on money exchange procedures, guest check-out, and customer interaction to enhance team readiness.
- Managed team of cashiers, overseeing daily tasks to ensure efficient service and operational flow.
- Responded promptly to customer and staff inquiries, delivering high-quality service to enhance overall satisfaction.
- Assisted managers with store training to promote smooth operations.
SALES ASSOCIATE
1 Year 4 Months- Greeted customers warmly, enhancing overall shopping experience.
- Helped customers find and select products.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Introduced promotions and sale opportunities, enticing customers.
- Tagged new merchandise with pricing and product details and updated signs.
- Introduced promotions and sale opportunities, increasing customer engagement.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Promoted visual presentation standards by keeping store replenished.
- Maintained visual presentation standards to enhance customer experience by keeping store replenished.
- Tagged new merchandise for sale and updated signs.
- Executed effective cross-selling strategies during checkout, boosting overall sales.
OVEN OPERATOR
4 Months- Coordinated with team members to optimize workflow during peak shifts.
- Operated industrial ovens to bake items within specified time frames and temperatures.
- Trained new employees on proper use of equipment and safety protocols associated with working around hot ovens.
- Supported coworkers with oven operations tasks to ensure efficiency.
- Ensured cleanliness of work area by regularly sweeping, mopping, and wiping surfaces.
- Restocked pans, trays, and utensils before each shift to ensure efficient operations. as needed before beginning each shift.
OVEN OPERATOR
4 Months- Collaborated closely with team members to ensure smooth workflow during busy shifts.
- Operated industrial ovens to bake items within specified time frames and temperatures.
- Trained new employees on proper use of equipment and safety protocols associated with working around hot ovens.
- Assisted coworkers with tasks related to oven operations when needed.
- Maintained cleanliness of work area at all times by sweeping, mopping, and wiping down surfaces regularly.
- Restocked supplies such as pans, trays, utensils as needed before beginning each shift.
CONCIERGE
4 Months- Assisted guests with reservations and transportation services, enhancing overall guest experience.
- Collaborated with team members to maintain seamless operations, contributing to high guest satisfaction.
- Answered phone to make reservations, take and distribute messages, or redirect calls.
- Assisted with check-in and check-out processes including verifying identification and credit cards as well as providing guests with room keys and welcome packages.
- Managed inventory of supplies for daily operations while ordering new items.
- Resolved customer complaints in a professional manner while ensuring satisfaction for all parties involved.
- Resolved customer complaints professionally, achieving positive outcomes and maintaining guest loyalty.
- Demonstrated ability to multi-task and prioritize tasks efficiently in a fast-paced environment.
- Collaborated closely with team members to ensure smooth running of operations at all times.
- Answered the phone to make reservations, take and distribute messages, or redirect calls.
- Created detailed reports on guest feedback for management review purposes.
LINE COOK
3 Months- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment.
- Adapted well under pressure in high volume environments while maintaining focus on quality execution.
- Worked with other members of the kitchen staff to ensure efficient service.
- Memorized restaurant recipes to accurately and quickly prepare dishes.
- Stocked and maintained prep stations to reduce wait times and shortages.
- Opened or closed kitchen as dictated by department scheduling.
- Collaborated with team members to complete tasks quickly and efficiently during peak hours of operation.
- Practiced safe food handling procedures in accordance with local health regulations.
- Consistently maintained professional attitude when interacting with customers or team members.
- Accurately read food orders from tickets or monitors in order to prepare requested items correctly.
- Prepared dishes according to restaurant recipes and specifications within set time frames.
- Adhered to health and safety standards of the kitchen environment at all times.
SALES REPRESENTATIVE
3 Months- Communicated product features, advantages, and benefits to customers.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
- Negotiated contracts and prices with clients to exceed sales goals.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Handled client deposits and transactions and updated billing information in company databases.
SALES ASSOCIATE
1 Year 2 Months- Helped customers find and select products.
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Tagged new merchandise for sale and updated signs.
- Met merchandising standards by keeping store stocked and products faced.
- Followed checklist to complete retail store opening and closing activities.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
- Maintained inventory records for restocking purposes.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
ACTIVE DUTY SOLDIER
1 Year 3 Months- Executed successful operations involving multiple units, ensuring all safety protocols were followed accurately.
- Mentored and guided junior enlisted personnel to enhance career progression and skill development.
- Executed operations across multiple units, ensuring compliance with safety protocols and mission success.
- Participated in a variety of joint service training exercises to enhance teamwork and combat readiness.
- Adapted to rapidly changing environments, making effective decisions under pressure.
- Exhibited excellent physical fitness during rigorous training exercises.
- Conducted investigations into suspicious activity using surveillance methods to maintain security and operational integrity.
- Actively monitored troops for signs of exhaustion or injury, providing medical treatment when required.
- Conducted detailed investigations into suspicious activity by utilizing surveillance methods.
- Provided tactical and technical guidance and professional support to subordinates.
- Performed surveillance and used target acquisition equipment to predict enemy movements.
- Mapped out defense positions and fire team locations.
- Located, constructed and camouflaged infantry positions and equipment.
- Operated and maintained communications equipment.
- Communicated work assignments and distributed written assessments to workers regarding performance.
- Notified commanding officers of weapon malfunctions and damages.
- Developed wire obstacles to prevent enemy advances and detect enemy mines and traps.
Education
HIGH SCHOOL DIPLOMA
Associate of Applied Science - Business Administration
Skills
Business Development
Self Motivation
Merchandise Promotion and Display
Customer Engagement
Marketing strategy
Rules and regulations
Training and Development
Merchandising operations
Teamwork and Collaboration
Task Prioritization
Customer Service Management
Sales Growth
Vendor Management
Relationship Building
Reliability
Problem-solving abilities
Strategies and goals
Product Sales
Performance monitoring
Leadership Development
Retail Operations
Staff Supervision
Adaptability and Flexibility
Team Building and Motivation
Employee Management
Safety and Security
Merchandise Quality Assurance
Certification
Forklift operator
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Qcells
06.2025 - CurrentRead More
Team Leader
Qcells
06.2025 - CurrentRead More
IT Technician
Effortless Office
06.2024 - 06.2025Read More
DEPARTMENT SUPERVISOR
Home Depot
04.2024 - 04.2025Read More
HEAD CASHIER
Home Depot
12.2022 - 04.2024Read More
HEAD CASHIER
Home Depot
12.2022 - 04.2024Read More
SALES ASSOCIATE
Home Depot
08.2021 - 12.2022Read More
OVEN OPERATOR
Papa Johns
04.2021 - 08.2021Read More
OVEN OPERATOR
Papa Johns
04.2021 - 08.2021Read More
CONCIERGE
Holiday Inn Express
08.2020 - 12.2020Read More
LINE COOK
Chipotle
03.2020 - 06.2020Read More
SALES REPRESENTATIVE
Road America
12.2019 - 03.2020Read More
SALES ASSOCIATE
Nike
08.2018 - 10.2019Read More
ACTIVE DUTY SOLDIER
Military
07.2016 - 10.2017Read More
Miami Southridge Senior High
HIGH SCHOOL DIPLOMA
Read More
Southern New Hampshire University
Associate of Applied Science from Business Administration
Read More