Haylie Kircher
Millville,DE
Summary
Dependable behavior therapist committed to providing expert support for every client. Coordinates effective treatment by implementing prescribed interventions and facilitating positive interactions. Protects patients with proven techniques and full compliance with ABA standards. Dedicated to building strong support networks with professionals and loved ones. I'm moving back to PA soon and am looking for a job as a behavior therapist and server!
Overview
7
7
years of professional experience
Work History
Server
Harvest Tide Steakhouse Restaurant
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Behavior Therapist
Benhaven
09.2022 - 07.2023
- Maintained safe, organized, and therapeutic environment to enhance patient comfort.
- Collected, recorded, and summarized data on client behavior
- Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights.
- Implemented behavior intervention plans to motivate and help clients reach highest potential.
- Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
- Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
Server
Red Lobster
08.2022 - 07.2023
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals and promptly taking action to correct problems.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and run payments.
- Completed cleaning duties by sweeping floors, vacuuming carpet, and tidying up server stations.
Take Out Specialist
Red Lobster
08.2020 - 07.2022
- Created orders and follow up with kitchen personnel to foster top-quality service to get meals out on time and minimize complaints.
- Worked with POS system to place or change orders.
- Properly portion and package take out food for customers.
- Quickly and efficiently process payments and make accurate change.
- Cleaned up area at end of shift and stocked products.
- Cross trained in multiple positions in restaurant including line, host, prep, serving, and bar to help out when needed.
- Became a Certified Restaurant Supervisor (CRS) in 2021.
Server
Masonic Villages Of Elizabethtown
11.2016 - 07.2020
- Greet and maintained relationships with regular residents.
- Created orders, document special requests, and follow up with kitchen personal to foster top-quality service and minimize complaints.
- Worked with POS system to place orders and manage bills.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously.
- Followed resident meal plans and collect credit cards, cash, and gift certificate payments from guests and make proper change for cash transactions.
- Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
Education
Bachelor of Science - Psychology
Pennsylvania State University
Erie, PA05.2022
High School Diploma -
Elizabethtown Area Senior High School
Elizabethtown, PA08.2018
Skills
- Treatment Implementation
- Applied Behavioral Analysis
- Data Collection
- Guest Engagement
- Order Management
- Sales Expertise
- Multitasker
- Strong communication skills
- Organized
Timeline
Server
Harvest Tide Steakhouse Restaurant
08.2023 - Current
Behavior Therapist
Benhaven
09.2022 - 07.2023
Server
Red Lobster
08.2022 - 07.2023
Take Out Specialist
Red Lobster
08.2020 - 07.2022
Server
Masonic Villages Of Elizabethtown
11.2016 - 07.2020
Bachelor of Science - Psychology
Pennsylvania State University
High School Diploma -
Elizabethtown Area Senior High School
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