Haylie La Viola
Woodbridge,CT
Summary
Dynamic leader with proven multitasking abilities, consistently achieving project goals, and enhancing team performance. Strong background in strategic planning and effective communication, driving successful outcomes in fast-paced environments. Recognized for fostering collaboration and innovation, with a focus on continuous improvement. Aiming to leverage leadership expertise to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Administrative Clerk
Element Shield LLC
Naugatuck, Connecticut
01.2025 - Current
- Manage daily office operations and maintained organized filing systems.
- Utilize office software to create documents, reports, and presentations.
- Handle customer inquiries with professionalism and provide necessary information.
- Collaborate with team members to improve administrative processes and workflows.
- Organize and maintain filing systems both electronically and manually.
- Perform data entry duties to update client information in databases.
- Manage daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, expense reports, memos and correspondence.
- Maintained accurate records of financial transactions using accounting software programs.
- Created purchase orders for various vendors in accordance with company procedures.
- Maintained records and personnel files to drive administration and office support.
- Assisted with the preparation of presentations for meetings, conferences and other events.
- Reviewed all invoices for accuracy prior to processing payment requests.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
Reservations Manager
U-Haul
New Haven, CT
03.2024 - Current
- Help all U-haul locations across southern Connecticut with customer conflicts regarding scheduling and billing issues.
- Scheduling reservations for trucks, trailers, moving helpers, and Ubox deliveries
- Correct inventory on an international basis.
- Manage customer reservations using U-Haul's booking system and tools.
- Train new staff on reservation processes and customer interaction techniques.
- Conduct regular reviews of reservation data to identify trends and areas for improvement.
- Coordinate with field locations to ensure vehicle availability and readiness.
- Assist customers in selecting rental options that fit their needs.
- Resolve customer inquiries and complaints efficiently and professionally.
- Maintain accurate records of reservations and customer transactions.
- Implement process improvements to enhance reservation accuracy and speed.
- Monitor call volumes, answer calls, and resolve customer inquiries related to reservations.
- Analyzed market trends to inform pricing strategies and rate adjustments.
- Collaborated with cross-functional teams to streamline rate analysis processes.
- Prepared comprehensive reports detailing rate recommendations for management review.
Supervisor
Bath & Body Works
Florence, SC
05.2023 - 10.2023
- Supervised daily operations and ensured store compliance with company policies.
- Coordinated staff schedules to maintain optimal coverage during peak hours while also balancing employee comfort to reduce burnout and boost employee morale.
- Collaborated with management to develop strategies for sales promotions and events.
- Directed and supervised team of 15-30 employees at any given time in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Performed opening and closing procedures including counting cash drawer contents and preparing bank deposits.
Repair Dispatch Manager
U-Haul
Plainville, CT
05.2020 - 09.2022
- Supervised team members to ensure compliance with safety and operational protocols.
- Trained new staff on company policies, procedures, and software systems.
- Maintained inventory of equipment for optimal operational readiness.
- Collaborated with management to implement new strategies for service improvement.
- Coordinated with other departments to ensure timely delivery of needed parts for repair and services.
- Maintained up-to-date records of driver logs, preventative maintenance schedules and driver certifications.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries of vehicles to their home locations and repair parts to necessary facilities for both in house and outside repair services.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Served as primary contact for external vendors providing fleet maintenance services.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Tracked and scheduled preventive maintenance services for trucks, trailers, and heavy equipment statewide through inside company mechanics and outside vendors.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Established relationships with local police departments for assistance when needed.
- Negotiated contracts with vendors and suppliers to reduce costs and improve service quality.
- Managed budget for the dispatch department, including forecasting and cost control measures.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Recorded and maintained files or records of customer requests, work or services performed.
- Addressed questions, problems or requests for service or equipment.
Senior Reservations Manager
U-Haul
Plainville, CT
03.2019 - 05.2020
- Help all U-haul locations across southern Connecticut with customer conflicts regarding scheduling and billing issues.
- Scheduling reservations for trucks, trailers, moving helpers, and Ubox deliveries
- Correct inventory on an international basis.
- Manage customer reservations using U-Haul's booking system and tools.
- Train new staff on reservation processes and customer interaction techniques.
- Conduct regular reviews of reservation data to identify trends and areas for improvement.
- Coordinate with field locations to ensure vehicle availability and readiness.
- Assist customers in selecting rental options that fit their needs.
- Resolve customer inquiries and complaints efficiently and professionally.
- Maintain accurate records of reservations and customer transactions.
- Implement process improvements to enhance reservation accuracy and speed.
- Monitor call volumes, answer calls, and resolve customer inquiries related to reservations.
- Prepared detailed audit reports for management review and action.
- Collaborated with cross-functional teams to streamline rate analysis processes.
- Utilized data analytics tools to assess competitor pricing and market positioning.
Reservations Manager
U-Haul
Orange, CT
02.2014 - 02.2019
Education
High School -
Amity Regional High School
Woodbridge, CTSkills
- Administrative Experience
- Clerical Experience
- Organizational Skills
- Proficient Communication Skills
- Office Management Experience
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Phone Etiquette
- Customer Service
- Multiline Phone System Operation
- Schedule Management
- Account Reconciliation
References
Available upon request
Timeline
Administrative Clerk
Element Shield LLC
01.2025 - Current
Reservations Manager
U-Haul
03.2024 - Current
Supervisor
Bath & Body Works
05.2023 - 10.2023
Repair Dispatch Manager
U-Haul
05.2020 - 09.2022
Senior Reservations Manager
U-Haul
03.2019 - 05.2020
Reservations Manager
U-Haul
02.2014 - 02.2019
High School -
Amity Regional High School