Haylie McEwen
Springville,UT
Summary
Accomplished VP of Fraud Operations with a demonstrated ability to effectively lead large teams in supporting day-to-day fraud operations and risk controls, while maintaining industry-leading performance and compliance with regulations. As a subject matter expert, proficient in all verticals, SLAs, procedures, and QA guidelines. Utilizes a goal-centered approach to drive continuous growth and surpass previous achievements. Highly motivated to develop individuals into top talent and dedicated to achieving exceptional results.
Overview
12
12
years of professional experience
Work History
VP Fraud Operations
Barclays US
Henderson, NV
11.2022 - Current
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
- Instituted risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency.
- Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
- Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
- Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
- Championed lean manufacturing principles, reducing waste and increasing overall output.
- Spearheaded quality assurance initiatives to ensure consistent delivery of high-quality products while minimizing production defects.
- Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
Sr. Director of Strategic Partnerships
01.2021 - 11.2022
- Conceive and actively manage core organizational partnerships to drive continued growth.
Sr. Business Retail Relationship Manager, VP.
01.2019 - 01.2021
- Provides support and coaching to SW market of retail branches for business clients.
Sr. VP, Branch Manager
Nevada State Bank
01.2018 - 01.2019
- Directed all branch activities and lead teams to achieve branch goals by developing teams and engaging in talent development coaching.
Retail Area Market Manager
KEYBANK
01.2013 - 01.2018
- Effective multi-branch management including development and leadership training of all direct reports undertaking performance management and performance appraisals.
Education
Associate of General Studies -
UTAH VALLEY UNIVERSITY
Orem, UTCertification SHRM -
Devry University
Project Management -
University of New Mexico
Albuquerque, NM07.2024
Skills
- Operations Management
- Organizational Development
- Capacity Planning
- Workforce Planning
- Business process reengineering
- Facilities Management
- Operations Oversight
- Business Development
- Staff Management
- Operational leadership
- Strategic Planning
- Negotiation expertise
- Channel Partnerships
- Sales Training
- Sales process optimization
- Territory Management
- Industry Networking
- Data-driven decision-making
- Upselling strategies
- Product Launches
Timeline
VP Fraud Operations
Barclays US
11.2022 - Current
Sr. Director of Strategic Partnerships
01.2021 - 11.2022
Sr. Business Retail Relationship Manager, VP.
01.2019 - 01.2021
Sr. VP, Branch Manager
Nevada State Bank
01.2018 - 01.2019
Retail Area Market Manager
KEYBANK
01.2013 - 01.2018
Associate of General Studies -
UTAH VALLEY UNIVERSITY
Certification SHRM -
Devry University
Project Management -
University of New Mexico