Haylie Shiflett
Palm Coast,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
East Coast Habilitation Options
09.2023 - Current
- Assisted clients to support independence and well-being.
- Implemented individualized care plans to meet individual needs of each client.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
Front Desk Associate
Dark Horse Salon and Spa
03.2022 - 01.2023
- Drafted and implemented monthly schedules for the entire front desk team, maintained a clean and positive environment for both clients and stylists, and recommended products and services based on client needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Behavioral Technician
CARD
07.2021 - 12.2021
- Implemented behavioral analysis to help children with autism and related disorders develop social and life skills.
- Applied psychology to hold interest and communication with variety of patients under treatment while being able to handle defusing and troubleshooting social situations. This included critical thinking, problem solving, and creativity.
- Took detailed analytical information for development of clients throughout entirety of each session.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Chinese Linguist
Air Force
11.2019 - 11.2020
- Primarily focused on language and culture study, specifically in the Mandarin language. Secondary focus was military duties including administrative work, communications, command of quarters, working directly with higher ranking sergeants, quality and efficiency through extensive teamwork.
Server
Terranovas
03.2019 - 11.2019
- Main job title included keeping a positive atmosphere of the work environment, mainly through customer service, interacting with new and recurring customers, keeping up with a quick paced environment, and promptly resolving problems that arose.
Education
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FLBasic Training/ Aircrew Fundamentals
02.2020
University of West Florida
05.2018
Skills
- ADL support
- Client documentation
- Transportation
- De-escalation techniques
- Client advocacy
- Problem-solving
Certification
Completing Registered Behavioral Technician exam on February 2nd.
Timeline
Direct Support Professional
East Coast Habilitation Options
09.2023 - Current
Front Desk Associate
Dark Horse Salon and Spa
03.2022 - 01.2023
Behavioral Technician
CARD
07.2021 - 12.2021
Chinese Linguist
Air Force
11.2019 - 11.2020
Server
Terranovas
03.2019 - 11.2019
High School Diploma -
Flagler Palm Coast High School
Basic Training/ Aircrew Fundamentals
University of West Florida