HAYMAR DC FRASCARELLA GONZALEZ

• Supervised daily housekeeping operations to ensure cleanliness standards were consistently met.
• Trained and mentored new staff on effective cleaning techniques and safety protocols.
• Conducted regular inspections of guest rooms and public areas for quality assurance.
• Coordinated with maintenance team to address repair needs and maintain facility standards.
• Developed efficient scheduling for housekeeping staff to optimize workflow and coverage.
• Implemented inventory control processes for cleaning supplies, reducing waste and costs.
• Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
• Maintained compliance with health and safety regulations in all housekeeping practices.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Completed schedules, shift reports, and other business documentation.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
• Managed laundry sorting, washing, drying, and ironing.
• Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
• Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
• Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
• Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.

Restaurants, stadiums, event venues, food production, banquet halls, and much more. Managers Pantry Staff (Prep Cooks) Line Cooks Head Cooks Food Production Hosts Executive Chefs Food Concessions Staff Baristas Assisted in serving food and beverages at events. Supported event setup and breakdown activities. Collaborated with team members to ensure guest satisfaction. Banquets Waiters Busboys And more