Nerline Fontaine
Davenport,FL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Hotel Marriott. Skilled in maintaining composure under pressure and resolving issues with empathy. Demonstrates reliability and exceptional communication abilities, consistently exceeding service goals. Brings both hard and soft skills to foster positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Hotel Marriott
01.2022 - 06.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Passenger Service Agent
Airport Santo Domingo
04.2021 - 12.2022
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Customer Service Cashier
Hotel Renessaince
05.2019 - 11.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Front Desk Receptionist
Lorreta Restaurant
02.2020 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Salomé Ureña
Santo Domingo Pueblo, NM07.2018
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Languages
French
Full Professional
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Hotel Marriott
01.2022 - 06.2023
Passenger Service Agent
Airport Santo Domingo
04.2021 - 12.2022
Front Desk Receptionist
Lorreta Restaurant
02.2020 - 12.2022
Customer Service Cashier
Hotel Renessaince
05.2019 - 11.2021
High School Diploma -
Salomé Ureña
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