Hayoon Kim
Santa Monica,CA
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Energetic Event Staff Member known for high productivity and efficiency in task completion. Possess specialized skills in event setup, guest services, and crowd management. Excel at communication, teamwork, and problem-solving to enhance event success and ensure smooth operations. Ready to leverage abilities to create memorable experiences for attendees.
Overview
5
5
years of professional experience
Work History
KCON Event Staff
Cj E&m
Los Angeles, California
08.2026 - 08.2028
- Checked guests in, issued registration badges, and maintained accurate entry lists to ensure smooth venue access.
- Prepared event materials, signage, and guest packets before showtime.
- Provided customer service support to attendees, resolving inquiries and enhancing overall event experience.
- Welcomed guests on arrival, sharing key event information to ensure informed participation.
Server
Hoshi Sushi Restaurant
01.2025 - 06.2025
- Provided excellent customer service, ensuring prompt and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu offerings and service protocols.
- Collaborated with kitchen team to ensure timely preparation and presentation of meals.
CASHIER
Overflo
09.2023 - 04.2024
- Provided excellent customer service by taking orders, addressing inquiries, and ensuring customer satisfaction.
- Prepared a variety of products, including ice cream, beverages, and simple snacks, adhering to quality standards.
- Managed store operations by organizing inventory, restocking supplies, and maintaining cleanliness.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
Education
Associate of Science - Cognitive Psychology
Santa Monica College
Santa Monica, CA06-2027
High School Diploma -
Fairmont Preparatory Academy
Anaheim05-2025
Skills
- Customer service
- Cleaning and sanitizing
- Customer service excellence
- Patience and empathy
- Work ethic and integrity
- Team collaboration
- Event coordination
- Team communication
- Guest relations expertise
- Ticket processing
- Sales experience
LANGUAGES
- Korean - Native
- English - Fluent
Timeline
KCON Event Staff
Cj E&m
08.2026 - 08.2028
Server
Hoshi Sushi Restaurant
01.2025 - 06.2025
CASHIER
Overflo
09.2023 - 04.2024
Associate of Science - Cognitive Psychology
Santa Monica College
High School Diploma -
Fairmont Preparatory Academy