Hayward Allen IV
Lakeland,FL
Summary
Proactive team player with experience in quality control and retail environments. Committed to delivering exceptional service, contributing to successful project outcomes and improved customer experiences. Strong skills in quality control and customer service. Skilled in managing high-quality projects and improving client satisfaction through clear communication and effective problem resolution.
Overview
3
3
years of professional experience
Work History
Roadway Quality Control
Cwr. contracting
Plant City, FL
10.2023 - 11.2025
- Delivered timely road construction projects with diverse crews, ensuring high-quality outcomes.
- Followed detailed blueprints meticulously to execute construction tasks accurately.
- Conducted regular inspections to uphold roads' adherence to quality standards.
- Tracked work progress and material use through detailed daily log maintenance.
- Cooperated with engineers to guarantee specification fulfillment during each job phase.
Sales Associate
Big Lots
Lakeland, FL
05.2023 - 10.2023
- Processed transactions efficiently at cash register, ensuring accurate customer payments.
- Addressed customer concerns promptly to enhance service quality and resolve issues.
- Educated customers on product features to support informed purchasing decisions.
- Monitored inventory levels and reported shortages for timely replenishment actions.
- Provided information on store offerings in response to incoming phone inquiries.
- Maintained store cleanliness, including floors, windows, and product displays.
- Trained new team members on cash register operations and customer service protocols.
Sales Associate
Target
Lakeland, FL
11.2022 - 05.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store appearance by organizing merchandise and restocking shelves regularly.
- Built and maintained relationships with peers and upper management to drive team success.
- Monitored stock levels and communicated needs to management regularly.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Lake Gibson Senior High
Lakeland Florida05-2021
Skills
- Inventory management
- Sales transactions
- Customer relationship management
- Friendly and outgoing
- Customer education
- Retail loss prevention
- Calm demeanor
- Quality control
- Specification compliance
- Conflict resolution
- Time management
- Computer skills
- Cultural awareness
Timeline
Roadway Quality Control
Cwr. contracting
10.2023 - 11.2025
Sales Associate
Big Lots
05.2023 - 10.2023
Sales Associate
Target
11.2022 - 05.2023
High School Diploma -
Lake Gibson Senior High