Hayward Bradshaw
Dallas,TX
Summary
Resourceful Insurance Service Representative known for exceptional productivity and efficient task completion. Skilled in policy administration, claims processing, and customer relationship management, ensuring seamless operations within insurance services. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex customer inquiries and enhance service delivery. Committed to continuous improvement and professional growth in the insurance industry.
Overview
24
24
years of professional experience
Work History
Insurance Service Representative
Travelers
Plano, Texas
06.2023 - Current
- Provided customer service by answering inquiries and providing accurate information regarding insurance policies.
- Created new accounts, processed policy changes, cancellations, and renewals for customers.
- Researched and resolved customer complaints in a timely manner.
- Maintained records of client communications and transactions.
- Processed incoming payments from customers for premiums due on their policies.
- Utilized computer system to update customer profiles and manage other data entry needs.
- Developed strong relationships with clients by responding promptly to requests and concerns.
- Coordinated with underwriters to ensure accuracy of documentation prior to issuing policies or making changes to existing ones.
Customer Service Representative
Ambit Energy
PLANO, TEXAS
03.2016 - Current
- Helped drive sales goals and achieve monthly quotas
- Ensures superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Scored in top10% of employees in successful resolution of issues
- Politely assisted customers in person and via telephone
- Developed reputation as an efficient service provider with the high levels of accuracy
Customer Service Representative
Appstar Financial
DALLAS, TEXAS
06.2009 - 03.2016
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Answered product questions with up-to-date knowledge of sales and store promotion
- Customer service for debit/credit card processing
- Scored in top10% of employees in successful resolution issues
Customer Service Representative
Encore Payment Systems
ADDISON, TX
02.2001 - 06.2009
- Conducted weekly walk-through with the manager to discuss interior visual displays, including store window presentation
- Politely assisted customers in person and via telephone
- Asked open-ended questions to assess customer needs
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Customer service for inbound calls
Education
High School Diploma -
Lincoln Humanities/Communications Magnet High School
DALLAS, TEXAS05.1999
Skills
- Multi-line phone talent
- People-oriented
- Strong client relations
- Computer literate
- Strategic sales knowledge
- Strong personal skills
- Credit card processing
- Excellent work ethic
- Quick learner
- Active listening skills
- POS system expert
- Exceptional communication skills
- MS Windows efficient
- Strong conflict resolution skills
- Creative problem solver
- Natural leader
Awards
Most Appointment Setter, Great Customer Service
Timeline
Insurance Service Representative
Travelers
06.2023 - Current
Customer Service Representative
Ambit Energy
03.2016 - Current
Customer Service Representative
Appstar Financial
06.2009 - 03.2016
Customer Service Representative
Encore Payment Systems
02.2001 - 06.2009
High School Diploma -
Lincoln Humanities/Communications Magnet High School