Hayward Marple
Huntersville,NC
Summary
Dynamic Utility Field Representative and former Crew leader at Piedmont Natural Gas, recognized for driving operational efficiency and enhancing customer satisfaction. Proven expertise in team building and conflict resolution, with a strong focus on safety and compliance. Successfully led cross-functional projects, fostering collaboration and achieving strategic goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Utility Field Rep,(Inspector) Crew Leader
Piedmont Natural Gas
Charlotte, NC
10.2000 - 02.2026
- Analyzed field conditions through assessments to ensure alignment with established safety regulations and operational standards.
- Managed coordination of gas line installation and maintenance, ensuring optimal workflow efficiency across diverse project sites.
- Conducted comprehensive training on equipment operation and safety protocols, ensuring team members are proficient and compliant.
- Investigated and resolved customer service inquiries, contributing to elevated customer satisfaction ratings.
- Spearheaded collaboration with engineering teams to implement infrastructure upgrades that enhanced operational efficiency.
- Enhanced team morale among field representatives by promoting a positive workplace culture and demonstrating strong leadership capabilities.
- Led cross-functional teams in project execution, ensuring alignment with corporate goals and regulatory requirements.
- Completed paperwork in full, on time, and with high accuracy.
- Led emergency response initiatives, ensuring preparedness and safety during critical situations on-site.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Assistant Operations Manager
Vmac Locating Company
Greenville, SC
01.1994 - 05.2000
- Optimized operational workflows to drive efficiency and minimize turnaround times.
- Cultivated strong customer relationships through effective interaction and engagement.
- Spearheaded recruitment, hiring, and training of initial personnel to establish essential internal functions.
- Managed daily operations of team members, ensuring alignment with organizational policies and procedural guidelines.
- Facilitated training sessions for new hires, focusing on streamlining onboarding procedures and boosting overall team productivity.
- Evaluated operational data to pinpoint improvement opportunities and enhance strategic decision-making initiatives.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Negotiated beneficial contracts with vendors, fostering strong relationships and maintaining high-quality service delivery.
- Ensured a safe work environment by prioritizing employee health and safety in decision-making processes.
- Supported operational efficiency by recruiting, hiring, and training new team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Crescent High School
Iva, SC05.1983
Skills
- Results-driven approach
- Customer service expertise
- Continuous improvement
- Effective conflict resolution
- Team building
- Excellent communication
- Project pipeline oversight
- Project execution management
Certification
Commercial Drone pilot(50+ hrs)
CDL
US Army 1983-1986 Honorable Discharge
Timeline
Utility Field Rep,(Inspector) Crew Leader
Piedmont Natural Gas
10.2000 - 02.2026
Assistant Operations Manager
Vmac Locating Company
01.1994 - 05.2000
High School Diploma -
Crescent High School