Haywood Houston
Security
McDonough,GA
Summary
Dynamic Store Manager with a proven track record at Family Dollar, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective complaint resolution and streamlined inventory management. Skilled in multitasking and organization, I fostered a positive team environment while training new staff, driving operational efficiency and retention.
Overview
20
20
years of professional experience
Work History
Security /Licensed Private Investigator
Capital One Consulting
01.2023 - Current
- Performed background checks efficiently, enabling clients to make informed decisions about potential employees or business partners.
- Kept up-to-date on industry trends and advancements, maintaining a competitive edge in private investigation services.
- Provided unparalleled customer service while managing multiple high-profile investigations concurrently.
- Increased case resolution rates through meticulous evidence gathering and detailed documentation.
Store Manager
Family Dollar
01.2022 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
TLE Service Writer
Walmart
01.2019 - 12.2021
- Increased repeat business through exceptional customer service and follow-up communications.
- Organized inventory management systems for efficient tracking and reordering of necessary supplies or parts.
- Assisted in the development of promotional campaigns to attract new customers and increase revenue opportunities.
- Achieved customer retention goals by quickly resolving complaints or inquiries regarding vehicle repairs or maintenance.
Service Technician
Toyota
02.2007 - 01.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Technician
Jiffy Lube
03.2005 - 01.2007
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
Education
High School Diploma -
Booker T Washington
05-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Security /Licensed Private Investigator
Capital One Consulting
01.2023 - Current
Store Manager
Family Dollar
01.2022 - 08.2023
TLE Service Writer
Walmart
01.2019 - 12.2021
Service Technician
Toyota
02.2007 - 01.2019
Technician
Jiffy Lube
03.2005 - 01.2007
High School Diploma -
Booker T Washington
Completed Management Training Program
Took a 40 hour course on management training. Took test passed and graduated with my Store Manager Training Certificate.
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