HAYWOOD L. THOMAS, JR.
Conyers,GA
Summary
Dedicated professional with expertise in patient-focused care, administrative support, and customer service. Proven ability to identify balanced solutions and effectively resolve conflicts. Committed to enhancing patient experiences and operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Services Coordinator
Amedisys
Conyers, Georgia
05.2024 - Current
- I act as a liaison between patients, field clinicians, and the clinical manager, ensuring efficient and timely patient care. My key responsibilities include scheduling patient assessments (including Oasis visits), managing patient calls, and supporting the clinical manager to optimize clinician capacity and communication.
Laser Technician
Fortec Medical
Hudson, OH
04.2023 - 11.2023
- I supported surgeons and medical staff during surgical procedures using laser technology. My responsibilities included delivering equipment, operating surgical lasers, providing technical guidance, performing pre-operative tasks like sterilization and calibration, and ensuring compliance with all safety protocols.
MSR Bank Rep
USAA Bank
Duluth, Georgia
11.2021 - 03.2023
- I provided support to members on a wide range of banking and financial needs, primarily through handling inbound calls. This included securing , monitoring and making financial changes to their bank accounts.
Communications Tech 3/ IT Tech I
Comcast/NBC Universal
Norcross, Georgia
07.2014 - 02.2018
- I installed and serviced Comcast products and services, troubleshooting technical issues, and ensuring a positive customer experience. This also included using a wide range of applications to troubleshoot, diagnose and repair customer issues remotely.
Education
Some College (No Degree) - Radiology
Tallahassee Community College
Tallahassee, FL05-2002
Certificate - Telecommunications
Chipola Junior College
Marianna, FL01.2000
Certificate - Corrections
Chipola Junior College
Marianna, FL01.1992
High School Diploma - General
Marianna High School
Marianna05-1988
Skills
- Patient scheduling
- Patient communication
- Customer service
- Clinical documentation
- Time management
- Conflict resolution
Accomplishments
- Valid Georgia Driver's License
- Member of Phi Theta Kappa National Honor Society
- Member of Fellowship Christian Athlete
- SBCA Certified
- KAKU Certified
Timeline
Patient Services Coordinator
Amedisys
05.2024 - Current
Laser Technician
Fortec Medical
04.2023 - 11.2023
MSR Bank Rep
USAA Bank
11.2021 - 03.2023
Communications Tech 3/ IT Tech I
Comcast/NBC Universal
07.2014 - 02.2018
Some College (No Degree) - Radiology
Tallahassee Community College
Certificate - Telecommunications
Chipola Junior College
Certificate - Corrections
Chipola Junior College
High School Diploma - General
Marianna High School
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