Hazbel Payano
Lawrenceville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Marketing Agency
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Applebee's
03.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
File Organizer
Sansone's Route One Auto Mall
11.2023 - 02.2024
- Improved file retrieval efficiency by implementing a color-coded filing system.
- Successfully met tight deadlines while working under pressure; routinely managed large volumes of incoming and outgoing documents without sacrificing quality or attention to detail.
Barista
Starbucks
08.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Associate - Sports Management
Union County College
Union, NJWillam F. Halsey
Elizabeth, NJ06.2023
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Time Management
- Problem-Solving
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Marketing Agency
08.2024 - Current
Server
Applebee's
03.2024 - 07.2024
File Organizer
Sansone's Route One Auto Mall
11.2023 - 02.2024
Barista
Starbucks
08.2023 - 12.2023
Associate - Sports Management
Union County College
Willam F. Halsey
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