HAZEL COOK
APPLETON
Summary
Customer Service Representative with a proven track record of delivering exceptional service and resolving complex inquiries. Enhanced overall customer experience through effective communication and creative problem-solving skills. Personal Care Assistant experienced in providing companionship and emotional support, with a strong focus on accurate documentation of vital statistics and health metrics. Dedicated to fostering positive relationships with patients and ensuring high-quality care.
Overview
3
3
years of professional experience
Work History
Caregiver
Appleton Retirement Community
Appleton
01.2025 - Current
- Maintained accurate records of services, client condition, and medications administered.
- Administered prescribed medications promptly according to care plan instructions.
- Monitored vital signs, including blood pressure, temperature, and pulse rate.
- Provided support during ambulation, assisting transfers from bed to chair or wheelchair.
- Reported observed changes in behavior or physical condition requiring medical attention to supervisor.
- Ensured thorough documentation of all pertinent information for continuity of care.
Sales Associate
Plato's Closet
Appleton
06.2024 - 10.2024
- Assisted customers with product selection, enhancing sales skills and customer satisfaction.
- Managed inventory efficiently.
- Collaborated with the team to organize promotional events.
- Resolved customer inquiries promptly, improving service quality and retention.
Customer Service Representative
Scheels
Appleton
03.2022 - 08.2024
- Delivered exceptional customer service, resolving complex inquiries and maintaining high satisfaction rates.
- Trained new hires.
- Ensured the store was kept neat and tidy.
- Processed returns, problem solved, and ensured the customer left happy.
Education
Bachelor's Degree - Biology, Pre-nursing
Lawrence University
Appleton, WI05.2025
High School Diploma -
Seymour Community High School
Seymour, WI06.2024
Skills
- Creative problem solving
- Customer service and support
- Conflict resolution
- Communication skills
- Product knowledge
- Critical thinking
- Brand awareness
- Customer engagement
- Patient care and mobility assistance
- Vital signs monitoring
References
- Jeff Van Lannen, Head Volleyball Coach, Lawrence University, jeff.vanlannen@lawrence.edu, 9206153935
- Robert Vetrone, Assistant Store Leader, Scheels, rmvetrone@scheels.com
- Nikki Green, Assistant Store Leader, Scheels, ndgreen@scheels.com
Timeline
Caregiver
Appleton Retirement Community
01.2025 - Current
Sales Associate
Plato's Closet
06.2024 - 10.2024
Customer Service Representative
Scheels
03.2022 - 08.2024
Bachelor's Degree - Biology, Pre-nursing
Lawrence University
High School Diploma -
Seymour Community High School
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