Hazel Dela Rosa
Customer Service
Woodbridge,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Member Service Representative
San Diego Credit Union
03.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Recommended products to customers, thoroughly explaining details.
Fulfillment Center Associate
Amazon
06.2020 - 03.2021
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Protected materials for transport by correctly packaging products boxes and crates.
- Accurately measured and weighed packages to review dimensions and verify compliance with specifications.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Customer Service Manager
Food Lion
09.2018 - 02.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted team in providing exceptional customer service by supervising and training team members, which resulted in greater customer retention and satisfaction.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity. Interviewed, hired and trained new quality-focused customer service representatives.
Deli Associate
Food Lion
03.2016 - 09.2018
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cashier & Front End Assistant
Food Lion
10.2015 - 03.2016
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Potomac Senior High School
09.2012 - 06.2016
Skills
Retail store support
Money handling abilities
Effective problem solver
Customer-focused
Coaching and mentoring
Timeline
Member Service Representative
San Diego Credit Union
03.2021 - 10.2021
Fulfillment Center Associate
Amazon
06.2020 - 03.2021
Customer Service Manager
Food Lion
09.2018 - 02.2020
Deli Associate
Food Lion
03.2016 - 09.2018
Cashier & Front End Assistant
Food Lion
10.2015 - 03.2016
High School Diploma -
Potomac Senior High School
09.2012 - 06.2016