Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Lefevre

Knoxville,TN

Summary

Dynamic professional with a proven track record in customer service and financial transactions, honed at AAA Auto Club Group and Hibbett Sports. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional teamwork and computer skills. Achieved operational excellence through effective leadership and meticulous money handling, significantly improving customer relations and store efficiency.

Overview

9
9
years of professional experience

Work History

Member Service Representative

AAA Auto Club Group
10.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.

Store Manager

Hibbett Sports
05.2020 - 06.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Manager

Hibbett Sports
06.2017 - 05.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Team Member

Hibbett Sports
07.2015 - 06.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Associate of Applied Science - Business And Marketing Management

Mississippi Gulf Coast Community College
Gulfport, MS
05.2019

Associate of Arts -

Pearl River Community College
Waveland, MS
05.2016

Skills

Customer Service

Financial Transactions

Customer Support

Issue Resolution

Sales strategy

Service Recommendations

Teamwork and Collaboration

Money handling abilities

Computer Skills

Customer Relations

Retail store support

POS systems expert

Timeline

Member Service Representative

AAA Auto Club Group
10.2021 - Current

Store Manager

Hibbett Sports
05.2020 - 06.2021

Assistant Manager

Hibbett Sports
06.2017 - 05.2020

Team Member

Hibbett Sports
07.2015 - 06.2017

Associate of Applied Science - Business And Marketing Management

Mississippi Gulf Coast Community College

Associate of Arts -

Pearl River Community College

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Katherine Lefevre